IT Support Technician, Samba TV
$85-100k
Data & measurement for smarts TVs
Be an early applicant
Data & measurement for smarts TVs
201-500 employees
Be an early applicant
$85-100k
201-500 employees
Company mission
To create data at the heart of TV, powering a more scientific approach to advertising and a better viewing experience for everyone.
Role
Who you are
- This role is designed for an IT professional who can independently collaborate across departments and ensure that technology initiatives align with business objectives
- 1 year of experience in IT system administration, network management, or IT operations
- Hands-on experience with Windows and macOS operating systems and networking
- Hands-on experience with SaaS services including: Okta, Office 365, Google Workspace, Slack
- Knowledge of cybersecurity principles, including firewall configuration, encryption, and data protection
- Strong problem-solving skills with the ability to work independently and manage multiple projects simultaneously
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
What the job involves
- We are seeking a highly motivated IT Support Technician to maintain our IT infrastructure, systems, and services
- Maintain, monitor, and manage the company’s IT infrastructure, including end-user devices, networks, SaaS services, and cloud environments
- Manage and maintain on-site and remote AV Conference room equipment
- Troubleshoot technical issues and provide timely resolutions to ensure high system availability and performance
- Engage with external vendors for hardware, software, and services procurement
- Manage vendor relationships to ensure quality service delivery and cost-effectiveness
- Oversee contract renewals, maintenance agreements, and software licensing
- Manage day-to-day IT operations, including backups, disaster recovery planning, and system monitoring
- Support the company’s employees and resolve any IT issues they report
- Manage the company’s SaaS tools, including managing users and permissions
- Oversee hardware and software asset management, including tracking, shipping, and reprovisioning of assets
- Establish and maintain IT policies, procedures, and best practices to improve operational efficiency
- Serve as the primary point of contact for technical support requests and provide guidance on IT best practices
- Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations
- Assist with end-user training and support when necessary
- Assist with end-user onboarding and offboarding
Our take
Samba TV is improving the TV viewing experience by employing analytics to better personalise adverts and recommendations. With a scientific and algorithmic approach to how smart TVs work, the company enables TV businesses to better capture and serve consumers - an offering which has attracted the likes of Disney.
In recent years, Samba TV has focused on making artificial intelligence and machine learning central to its offerings, in part through the acquisition of Disruptel. This has enabled heightened content recognition and non-intrusive ad unit development, both of which enable it to deliver more value.
Moving forwards, Samba continues to partner and integrate with a wide range of companies to expand its product offering and market reach. Its 2022 expansion into Australia suggests that the company has its sights set on becoming a global force to be reckoned with.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2018
$7.5m
EARLY VC
Jun 2017
$30m
SERIES B
Total funding: $45.7m
Company benefits
- Health & Wellness
- Health Coverage
- Volunteer Days
- Stock Options
- Unlimited PTO
- Team & Company Events
Company HQ
China Basin, San Francisco, CA
Leadership
Ashwin Navin
(Co-Founder & CEO)Previously co-founded i/o ventures and BitTorrent, serving there as President. Experience as an Analyst for Epoch Partners, Merrill Lynch and Goldman Sachs.
David Harrison
(CTO Emeritius)Previously served as Senior Engineer for BitTorrent, and has experience as a Research Engineer for EECS at UC Berkeley and Rensselaer Polytechnic Institute (RPI).
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