Junior Customer Success Manager, Vianova
Internship
Salary: between 1000€ and 1500€ / month
Mobility Intelligence plaform
Job no longer available
Mobility Intelligence plaform
21-100 employees
Job no longer available
Salary: between 1000€ and 1500€ / month
21-100 employees
Company mission
To leverage connected vehicles data to make cities greener and safer.
Role
Who you are
- Master's degree graduate or equivalent from a leading university, business school or engineering school
- Fluency in English and French; skills in other languages would also be appreciated
- Excitement about software solutions to deliver better transportation in cities
- Ability to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be
- Strong analytical reasoning and curiosity, a sharp intuition for product, and a strong degree of user empathy to ultimately empower our clients to make better decisions
- Maker spirit and grit: we are looking for someone passionate, entrepreneurial and go-getter, with a strong work ethic as well as a genuine interest in the company’s mission
- Experience with programming, scripting or statistical packages (e.g. Python, R, SQL) and data visualisation (e.g. Tableau) is a plus
What the job involves
- You will be the primary point of contact for our B2G/B2B customers in France and Belgium
- Conduct regular meetings (periodic business reviews and operational check-ins) with all the stakeholders of the client’s organisation, project team and sponsors, in order to understand the critical questions they need to answer, locate their biggest pain points, build bespoke solutions, and develop long term relationships
- Define and drive a success plan with each of your customers to ensure optimal delivery of each of their objectives and use cases
- Identify relevant datasets through deep engagement with customer problems and workflows, and coordinate with Vianova’s Engineering and Data teams to integrate the data into a stable and extensible pipeline
- Build and execute processes around onboarding of new customers, and contribute to a knowledge library that helps win and retain customers
- Lead training sessions to ensure that the solutions are meeting customers needs, and to ensure they are being used comprehensively enough to have concrete impact on their operations
- Structure, manage and monitor the projects’ commercials, schedule and scope, ensuring their deployment according to company standards and customer needs
- Conduct ad-hoc analyses, produce strategic recommendations to customers, and present the results of our work to external audiences ranging from analysts to C-level executives
- Work cross-functionally with the Engineering and Product teams to escalate and integrate customer requirements into Vianova solutions offerings
- Support customer users with their technical issues and questions, according to Vianova's service level agreements
- Collaborate with the Sales team to manage each account effectively, driving subscription renewals, identifying upsell, cross-sell and expansion opportunities at existing customers
- Scope out potential engagements with new stakeholders and deliver pre-sales demos and presentations as required
- As a Customer Success Manager, your role will be key in empowering our customers to use our solutions to their best advantage, ensuring it helps their teams address their defined use cases
Application process
- Phone interview (~30min)
- Functional fit interview (~45min)
- Fully remote case study to evaluate your hard skills
- Debriefing your exercise and projecting yourself in the company (~60min)
Our take
City authorities across the world are turning to technology and innovation to make their cities work better, be more sustainable and offer citizens a better life experience. This is the market that Vianova wants to appeal to in Europe.
Vianova's objective is to provide cities with a platform to facilitate the integration, comparison and analysis of mobility data as well as to monitor mobility operators' compliance with their local laws. Essentially, Vianova's product helps cities interact with transport operators, fostering collaboration. It's based on the MDS (Mobility Data Specification) communication framework, which enables secure exchange of data between mobility providers and cities and operates based on collaborative data-sharing, a growing trend in the business.
Such concepts have already proven effective in the United States. Los Angeles, for example, has successfully managed private mobility providers and the public right-of-way using the MDS approach. With the European market just emerging and Vianova's 5 offices on the continent, the company's solid position in Europe could expand its successes across the Atlantic.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2022
$7m
SERIES A
Nov 2021
$3m
SEED
Total funding: $12.1m
Company HQ
Rochechouart, Paris, France
Leadership
Thibaud Febvre
(Co-Founder & COO)A co-founder of Spark Horizon, Thibaud has also worked at Google, as a Product Marketing Manager, and at IBM, as a Strategy Consultant.
Frédéric Robinet
(Co-Founder & CTO)Previously Director of Product Management at Privowny, also has worked as Head of Platform and Architecture at Alliance Connected Vehicles (Renault-Nissan-Mitsubishi).
Thibaud Castagne
(Co-Founder & CEO)A Master’s degree in industrial and financial engineering from INSA Lyon and the University of Illinois. They previously worked as a quantitative developer and energy trader at HSBC.
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