Technical Support Engineer, Flywire
$92.6-140.3k
Plus restricted stock units
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$92.6-140.3k
Plus restricted stock units
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Master’s degree or foreign degree equivalent in Computer Science, Software Engineering, or related field and two (2) years of experience in the job offered or related role
- Skills: Experience and/or education must include:
- Ticketing tools and management
- Write, review and troubleshoot SQL scripts to analyze problems and data, create ad-hoc reporting for customers and manage change requests to production data to update records or resolve issues
- Client communication and presentations with internal leadership
- Client management and reconciliation
- Logging management and scripting; and
- Heavy command line work – scripting, shell, bash, python
What the job involves
- Writing, understanding, and modifying SQL code to research problems
- Building custom reports and build reconciliation processes around large amounts of data. Handling ticket requests from customers
- Working with customers, escalating to other teams if needed, responding, resolving, researching any issues that are sent in from our healthcare customers
- Building presentations and working with leadership to explain the results of the reconciliation steps being performed
- Managing schedules and working with customers to review reconciliation data
- Building custom scripting and monitoring tools around logging of the production environments
- Performing command line work and scripting daily on Linux production systems
- DB access and queries in production systems for connecting to testing, UAT and production databases to research problems, validate scenarios and run custom reports
- Telecommuting permissible from anywhere in the U.S
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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