Senior Product Manager, Hostaway
Communications
+ Equity
Vacation rental software for property managers
Job no longer available
Vacation rental software for property managers
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To partner with property managers in the growth of their business by providing solutions to achieve their goals.
Role
Who you are
- 5+ years of product management experience, ideally in B2B/B2C SaaS
- Experience with AI/ML concepts and integrating automation into core workflows
- Strong analytical skills and a focus on business outcomes
- Deep empathy for users, you think in flows, friction points, and moments of delight
- Able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum
- Able to lead by influencing without authority, aligning cross-functional teams around clear goals and driving outcomes through trust, clarity, and data-informed decision
- Deep understanding of customer operations and the pressures of margin-sensitive industries
What the job involves
- As a Senior Product Manager, Communications, you will drive the evolution of a system designed for scale and precision, you will expand AI-powered intelligent automation and analytics capabilities that quietly drive efficiency—helping customers control costs, minimize errors, and deliver consistently fast, high-quality guest experiences
- You will understand the exact needs and communication pain points of our customers and are able to work with design, engineering and your peers on building intuitive solutions that solve real user problems
- You’ll collaborate closely with engineering, design, and customer-facing teams to ensure every release delivers tangible improvements in speed, accuracy, and operational clarity
- Your decisions will be grounded in real customer workflows and data, always with an eye toward measurable impact
- You'll own the end-to-end product lifecycle for AI-powered communication experiences — from strategy and roadmap to execution and iteration
- Help develop and implement the Hostaway Communications vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision
- Closely work with our design function to iterate on prototypes, ideas and suggestions and evolve them into fully functional and shipped user features
- Prioritise ruthlessly and use data, intuition, and storytelling to align stakeholders and move quickly
- Ensure products and releases are launched correctly and on schedule together with the engineering management team
- Define and analyse the metrics that determine success, with the ability to understand what activation, adoption and churn risks look like across the entirety of the communication features portfolio.
- Stay current on trends in AI, messaging, automation, and hospitality tech — and bring creative ideas into the product
- Be a key voice in the company for what “excellent” looks like in modern communication
- What success looks like:
- Hostaway’s communications platform enables customers to handle more reservations with the right resources—no missed messages, no missed escalations
- Automation features, starting with AutoReplies, deliver measurable reductions in manual workload and response times
- Customers see improved guest satisfaction and repeat business, with clear visibility into communications performance
- You are recognized as the driver of operational excellence and reliability in Hostaway’s communications products
Salary benchmarks
Our take
Hostaway is an all-in-one vacation rental software solution designed to help property owners streamline and grow their businesses. Hostaway’s product provides property owners a way to present their services to the wider market, making them available on different platforms through the use of its multi-integration software.
What makes Hostaway unique is its comprehensive property management ecosystem. beyond just listings, the platform allows clients to manage their properties across a wide range of platforms, including Airbnb, Booking.com, and HomeAway. it also integrates with other key services like Stripe, Expedia, and Tripadvisor, offering customizable solutions that support the diverse needs of vacation rental hosts.
It also had impressive growth over the past five years, with revenue doubling to tripling each year. Alongside this, it recently raised substantial funding to fuel its expansion across Europe and accelerate product development. With its strong track record and clear vision for the future, the future is one of much excitement for Hostaway.
Freddie
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$402.8m
GROWTH EQUITY VC
May 2023
$175m
GROWTH EQUITY VC
Total funding: $580.6m
Company benefits
- Company stock options provided to every role
- Career advancement opportunities
- Dynamic international culture
Company HQ
Brickell, Miami, FL
Leadership
Marcus Räder
(Co-Founder & CEO)They have previously served as Product Manager and then Advertising Operations Manager at Kiosked, before moving to be Product Manager at Yousician.
Saber Kordestanchi
(Co-Founder & CSO)They co-founded OrumITC before moving to serve as a Software Engineer at booncon and then Kiosked. They were CTO and COO at Hostaway before becoming CSO.
Ken Weary
(COO)An accomplished international SaaS Executive and Operations Leader specializing in scaling B2B companies to new heights. They joined Hostaway in 2024 as COO.
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