Employee Benefits Senior Manager, Salesforce
+ Employee stock purchasing program
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
+ Employee stock purchasing program
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 7+ years of benefits program management experience
- Bachelor’s degree and 10+ years of benefits experience
- Strong knowledge of federal, state, and local laws affecting employee benefit plans
- Demonstrated ability to lead major initiatives and influence stakeholders at all levels
- Strong program or project management skills with a strategic mindset
- Excellent communication and stakeholder engagement abilities
- Ability to collaborate effectively across functions and with senior leaders
- Working knowledge of Workday HR systems preferred
What the job involves
- The Total Rewards Delivery Team is the operational engine behind Salesforce’s Total Rewards strategy
- The team is responsible for the seamless execution of compensation, benefits, and well-being programs that attract, retain, and support our talent
- This group ensures all Total Rewards programs are delivered with accuracy, compliance, efficiency, and a strong focus on employee care
- The Benefits Delivery Team ensures employees receive their benefits efficiently and effectively
- This team manages and administers a wide range of employee benefits, including health insurance, retirement plans, wellness programs, and additional perks
- Lead project oversight for annual Open Enrollment, including planning, stakeholder management, employee communications, and system testing
- Serve as a primary contact for project escalations, providing timely guidance and issue resolution
- Ensure benefits systems are fully operational, updated, and user-friendly
- Provide timely support for system issues and employee inquiries
- Use data analytics and metrics to identify opportunities for process streamlining and automation
- Ensure compliance with ERISA, HIPAA, COBRA, ACA, and other relevant regulations
- Maintain robust compliance controls to support audits and regulatory requests
- Support audits and reporting needs related to benefits administration
- Manage required filings (e.g., 1095-C, Gag Clause, HIRD) and documentation updates
- Liaise with benefits vendors to ensure service delivery, contractual compliance, and strong operational performance
- Partner with PSO to ensure timely and accurate processing of benefits transactions
- Serve as the SME for complex benefits inquiries and escalations, providing clear guidance and resolution paths
- Deliver regular training sessions for PSO team members on benefit plans, systems, and compliance requirements
- Drive continuous improvement by identifying inefficiencies, supporting automation, and scaling operations
- Ensure seamless handoffs between Total Rewards and PSO to support a high-quality employee experience
- Oversee COBRA notification and election processes in partnership with third-party administrators
- Develop and implement cross-training programs to build coverage and capability across Delivery team functions
- Partner with cross-functional groups (BT, Legal, Finance) to streamline workflows and ensure alignment
- Support change management and transition training efforts for HR partners and internal stakeholders
- Assess training needs, identify knowledge gaps, and support skill development
- Create and maintain training materials, including manuals, e-learning content, presentations, and SOPs
- Support initiatives to enhance benefits delivery operations
- Assist in developing tools, documentation, and templates to enable scalable execution
- Represent Benefits Delivery in cross-functional working groups focused on vendor optimization, data integrity, and employee experience
- Act as the primary point of contact for the Global Benefits Reimbursement program
- Project manage the launch of new global benefit programs and policy updates, ensuring end-to-end implementation, testing, and validation
- Collaborate with Global Benefits Design & Strategy to translate business requirements into impactful program updates
- Partner with vendors to implement enhancements and ensure delivery across regions in collaboration with PSO, BT, Payroll, and other teams
- Track and analyze key performance metrics; lead quarterly business reviews to assess trends and program effectiveness
- Improve and update internal documentation, FAQs, and employee-facing content (including translations)
- Streamline support workflows and escalation paths
- Support special projects that translate benefits strategy into impactful employee experience improvements
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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