Support Specialist, Source.ag
Student
AI for agriculture
Open for applications
AI for agriculture
101-200 employees
Open for applications
101-200 employees
Company mission
To grow a prosperous and healthy community connecting food, fun, tech, and farming.
Role
Who you are
- Available for a minimum of 24 hours a week
- In the last phase of your Bachelors or Masters
- Detail-oriented, you make sure that your work is flawless when responding to a support request or sending out an order form to a customer
- Able to work under pressure, you don’t lose your head when multiple customers have issues and are counting on you to solve it
- Curious, you possess a strong desire to fully comprehend the issues customers face, and you are able to apply those learnings on future customer issues
- Analytical, you can easily analyse and assess the impact of an issue and decide how to follow up and who to involve
- Empathic, you enjoy putting yourself in the shoes of a customer and you always make sure that the customer feels heard and understood
- Fluent in both Dutch and English
- Bonus: you have experience in a Support role
- Bonus: you have affinity with ticketing tools (e.g., Intercom) and CRM tools (e.g., Salesforce)
- Bonus: You are passionate about horticulture and/or biology
What the job involves
- At Source, we embrace the excitement and challenges that come with exploring the frontiers of biology
- By fostering a culture of curiosity and risk-taking, we create an environment where we design ground-breaking technology to influence how plants grow & develop
- Positivity fuels creativity and productivity, so bringing a positive attitude to the challenges we face is highly valued
- You'll find an inclusive and supportive culture because diverse perspectives lead to breakthrough innovations and foster a sense of belonging among our team members
- Communication is as transparent as can be and the open exchanges of ideas are being promoted
- Supporting growers by providing technical and functional expertise via email and chat
- Troubleshooting complex issues whilst ensuring top-notch customer experience
- Becoming knowledgeable on how our solutions support growers in their day-to-day job
- Identifying trends and improvement areas to help the Support team more effectively support our customers
- Working with internal teams to continuously improve our solutions for our growers
- Maintaining and updating comprehensive documentation and help center resources to ensure accurate, user-friendly guidance for internal teams and external users
Our take
Dutch agtech Source.ag installs AI-powered indoor farms in order to democratise access to sufficient fruit and vegetables whilst using fewer resources. Given that almost 45% of people worldwide do not have access to enough fruit and veg, this is a sizable problem to address.
As the climate crisis worsens, the company's services are in high demand, as indoor farms are essential in providing higher food security under increasingly challenging weather conditions. Source's hi-tech farms are able to protect crops against extreme heat, cold, rainfall or pests.
The company continues to invest in the development of its software that is making greenhouses smarter, whilst also onboarding new customers and expanding partnerships. It is well-funded, which has enabled accelerated product development and supported the expansion of commercial collaborations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
72% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$4m
SERIES A
Feb 2023
$23m
SERIES A
Total funding: $37m
Company HQ
Sloten en Riekerpolder, Amsterdam, Netherlands
Articles
Leadership
Rien Kamman
(Co-Founder & CEO)Previously acted as Associate Director of Data Science for BCG GAMMA and as the Principal for Boston Consulting Group.
Ernst van Bruggen
(Co-Founder & CPO)Previously spent over five years at McKinsey & Company, eventually acting as Engagement Manager.
Salary benchmarks
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