Customer Success Manager, Aircall
UK Market
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed
- Excellent verbal and written communication skills
- Fluent English is a must
- Passion for consistently providing excellent customer experience
- Comfortable managing several tasks and issues in a fast-paced environment
- Previous experience in a sales and/or CSM position is preferred
What the job involves
- Based in London we are looking for engaged and passionate Customer Success Managers to work on the UK market
- You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall
- Grow and nurture a portfolio of clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling
- Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
- Own and manage renewal activities to execute a timely and profitable contract renewal
- Gather customer product feedback to help shape and define the product roadmap
- Develop and automate our processes, practices & tools
- Bring in new ideas to delight our customers
- Be the main point of contacts of our customers to inform the customers about product releases
Salary benchmarks
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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