Social Media Customer Service Agent, Entain
+ Group bonus scheme and Sharesave Scheme
2+ days a week in office (Castle Blvd, Nottingham)
Sports betting and gaming entertainment provider
Job no longer available
Sports betting and gaming entertainment provider
1001+ employees
Job no longer available
+ Group bonus scheme and Sharesave Scheme
2+ days a week in office (Castle Blvd, Nottingham)
1001+ employees
Company mission
To lead the change in sports betting, gaming and interactive entertainment.
Role
Who you are
- High attention to detail
- Natural ability to communicate with high volumes of customers via Social Channels
- Excellent customer service skills
- Interest in Sports an advantage
- Excellent level of English – written and spoken
What the job involves
- As a Social Media Customer Service Agent, you will will respond to Customer requests for betting odds received via Social Media Channels, check if they are available on the website and if not, generate the odds using a Bet Builder tool before responding back to the customer
- You will work on a variety of brands and requests
- Reporting to the Social Media Team Manager, you will be part of the Customer Service team who are responsible for the care and protection of our customers globally using a wide range of technologies and working across various teams
- Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?
- Take a proactive approach to understanding which bets are available on the website for daily sporting events
- Liaise with the Trading Team to identify if requests for odds outside of those advertised can be provided to customers
- Recognise players requesting multiple odds combinations and raise to the Social Media Team Manager
- Monitor competitor Social Media traffic to spot trends in betting activity that could provide potential markets for Entain
- Communicate any service related messages to the Customer Operations team
- Identify and escalate any potential Responsible Gaming triggers displayed by customers on the social feeds
Our take
Entain stands as a prominent global player in the sports betting and gaming industry, operating within the expansive realm of entertainment. Engaging in diverse facets of sports betting, gaming, and interactive entertainment, the company boasts ownership and management of a varied portfolio featuring renowned brands like Bwin, Coral, Foxy, and Ladbrokes.
At the core of its services, Entain facilitates sports betting, enabling users to wager on a multitude of sporting events. Additionally, the company offers an array of gaming services encompassing casino games, poker, and various interactive entertainment options. Leveraging advanced technological capabilities, Entain is uniquely positioned to deliver an unparalleled and sophisticated user experience.
The company's strategic prowess is evident through key partnerships, notably with MGM Resorts International, exemplifying its concerted efforts to establish a significant presence in the US market. Entain continues to navigate industry complexities, underpinned by its diverse brand portfolio, cutting-edge technology, and strategic collaborations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% female employees
Company
Company benefits
- Private medical insurance
- Pension Scheme
- Sharesave Scheme
- Paid subscription to the mental wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on you professional or personal development
Company values
- Do what’s right
- Go beyond
- Keep it Simple
- Win together
Company HQ
Stratford, London, UK
Articles
Leadership
Stella David
(CEO)Salary benchmarks
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Diversity, Equity & Inclusion at Entain
- Levelling the playing field. At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, the wider sports betting industry, and society beyond. Our purpose at Entain is to bring moments of excitement into people’s lives. But none of this would be possible without our people working at their best. To achieve that, we’re creating an environment where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate individual differences, and make sure everyone is supported, and empowered, to thrive.
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