Customer Success Manager, Workday
Large Enterprise
$98.2-178.6k
Ability to travel up to 30%
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
$98.2-178.6k
Ability to travel up to 30%
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- Minimum of 5 years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
- Project management experience with Workday HCM, Payroll, or Financials
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Account management / adoption planning experience preferred
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Excellent organization, time management, and communication skills
- Previous SaaS consulting experience is preferred
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%
What the job involves
- Our Customer Success Managers work directly with customers to improve their overall user experience with Workday
- The Customer Success Manager is responsible for overall customer wellbeing by supervising customer health, producing customer programs, providing billable services, and operating as a primary point of contact for customer concerns
- Handling overall responsibility for coordinating the customer relationship
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Prioritizing and driving resolution on raised customer concerns
- Promoting opportunities for two-way communication
- Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products
- Using customer relationships as needed for prospect references
- Keeping customers advised of process and procedural changes
- Expected results within 12-24 months
- A deeper knowledge of Workday products and services
- Self-sufficient management of a combination of 20-25 customers in the United States
- Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities
- Established relationships with key executives and other decision makers at each of your customers
- Timely execution of standard customer meetings and reviews for your defined accounts
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 118 more jobs at Workday