Director of Blackbird Club Strategy and Operations, Blackbird

• This position requires both strategic vision and hands-on execution, ideal for someone who thinks with a GM mindset, can develop effective incentive strategies, and understands how to leverage exclusive amenities to influence consumer spending patterns
• Bachelor's Degree plus 5+ years in business operations and / or GM responsibilities
• Demonstrated ability to think with a GM mindset and focus on topline growth metrics
• Experience designing incentive structures that effectively influence consumer behavior
• Proven track record of collaborating cross-functionally with Product, Engineering, and Marketing teams
• Strong analytical skills with the ability to translate data into actionable insights
• Genuine passion for hospitality and enhancing customer experiences

Desirable

• We are seeking a Director of Blackbird Club Strategy and Operations to help grow and manage our program focused on high-value consumers (HVCs)
• Success will be measured by topline revenue growth – accomplished through expanding our HVC membership base and increasing average spend per member at our partner restaurants
• This role combines strategic planning (such as optimizing spend thresholds for qualification criteria and structuring exclusive amenities as incentives) with the operational execution of our premium benefits like Breakfast Club and peak reservation access
• You'll help ensure these amenities effectively drive spending behavior while creating exceptional experiences for our members
• Develop and implement strategies to grow our high-value consumer base in alignment with business growth
• Optimize acquisition and onboarding programs to efficiently attract premium members
• Design initiatives to increase average spend per member by aligning premium amenities with customer behavior
• Define and adjust spend thresholds and tier qualifications to drive incremental revenue
• Oversee the execution and quality of premium benefits like Breakfast Club and peak reservation access
• Ensure amenities and develop incentives to deliver mutual value to both members and restaurant partners
• Implement systems to track the impact of amenities on customer spending
• Collaborate with Marketing to clearly communicate the value of premium offerings
• Lead the Blackbird Club operations team, ensuring smooth daily execution
• Partner with Product, Engineering, and Marketing to evolve and enhance the program
• Establish KPIs and reporting mechanisms to monitor program success