Senior Manager of Sales Operations & Analytics, Sophos
CA$131-219k
Salary is applicable to Canada rates and may vary on further locations. Offers bonus eligibility
More information about location
Cybersecurity-as-a-Service
Be an early applicant
Cybersecurity-as-a-Service
1001+ employees
Be an early applicant
CA$131-219k
Salary is applicable to Canada rates and may vary on further locations. Offers bonus eligibility
More information about location
1001+ employees
Company mission
To develop powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size.
Role
Who you are
- The ideal candidate is a highly analytical leader with deep experience in Power BI, Salesforce, and enterprise data environments—capable of translating complex business questions into scalable reporting solutions and driving continuous improvement across the organization
- 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics-focused roles
- 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance)
- Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools
- Proficiency with Salesforce reporting, data structures, and cross-functional operational datasets
- Experience with Snowflake, Excel, and enterprise data environments
- Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders
- Proven experience supporting senior leaders and operational teams with actionable insights and data-driven recommendations
- Strong storytelling and communication skills—able to turn complex data into clear, concise insights for technical and non-technical audiences
- Experience mentoring or guiding analysts or junior team members
Desirable
- Experience in SaaS or subscription-based businesses supporting post-sales or global customer organizations
- Familiarity with ServiceNow, PSA tools, customer-health platforms, and usage or telemetry analytics
- Background in SQL or Python for data extraction, transformation, or advanced analysis
- Experience working directly with regional field operations teams or sales executives
What the job involves
- The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross-functional partners
- This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals organization, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams
- In this role, you will lead the analytics roadmap, run core operating cadences, and partner closely with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high-quality, actionable insights
- Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance
- Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting
- Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer-health tools, and Snowflake)
- Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards
- Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy
- Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams
- Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights
- Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership
- Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data-driven decision-making
- Perform deep-dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions
- Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles
- Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams
- Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking
- Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices
- Represent GCX as a subject matter expert in company-wide analytics and operational data initiatives
- Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement
- Set team priorities, manage intake and sprint cycles, and ensure high-quality delivery across analytics initiatives
- Provide coaching and development opportunities to strengthen technical and business acumen within the team
- Key Metrics of Success:
- Accuracy, scalability, and adoption of dashboards and analytical models across GCX
- Reduction of manual reporting through automation and standardized datasets
- Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders
- Timely, high-quality insights that accelerate decision-making and drive business outcomes
- Alignment of GCX reporting with enterprise-wide metrics, definitions, and governance
Our take
Due to the fast-evolving nature of cybercrime, companies can struggle to keep their security up-to-date and resilient. Sophos provides managed cybersecurity services to identify and resolve cyberthreats within all sizes of organisations, combining cutting edge cybersecurity tech with expert support teams.
Leveraging AI and machine learning, Sophos' system automates the detection and blocking of over 99% of threats, meaning its analysts only have to hunt down and stop the most sophisticated attackers. As well as its Managed Detection and Response (MDR) product - which, serving over 15,000 customers, is the most-used on the market - the company also delivers Incident Response Services for those experiencing an active threat.
Sophos is not a new player in the cybersecurity space, but has demonstrated its dedication to innovation with continued product launches, updates, and acquisitions such as that of BAE spinout SOC.OS that have kept its tech at the front of the market. Alongside many of its peers, the effects of the economic climate have caused Sophos to cut staff as it focusses on achieving “the optimal balance of growth and profitability", but this recent hiccup does not take away from its position as a market leader continuously leading adaption in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2020
$2.7m
SEED
Total funding: $2.7m
Company benefits
- Remote-first working model & hybrid options
- We encourage teams to get together in person periodically to help facilitate teamwork
- Flexible start and end times for many roles
- Leadership development program
- Access to LinkedIn Learning
- Global internal coaching program (Coach Match)
- Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
- Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
- Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
- Free annual subscription to the Calm app
- Paid parental leave, caregiver leave & bereavement/compassion leave available
- We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
- Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
- Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
- Health care benefits available worldwide
Company HQ
Abingdon, UK
Leadership
Joe Sophos
(CEO)Previously Sophos's CTo. Joe is also a member of Forgepoint Capital's Cybersecurity Advisory Council, a Venture Partner at Allegis Capital and a Board Member at Venafi.
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