Customer Experience and Product Development, OpenRent
Core Team
£27-30k
Equity: 0.00% - 0.25%, Bonus: Paid Quarterly
More information about location
2-5 days a week in office (Brixton, London )
Online property letting platform
Be an early applicant
Online property letting platform
21-100 employees
Be an early applicant
£27-30k
Equity: 0.00% - 0.25%, Bonus: Paid Quarterly
More information about location
2-5 days a week in office (Brixton, London )
21-100 employees
Company mission
To make renting safer, cheaper, and fairer for everyone.
Role
Who you are
- 2:1 from a top university
- Enthusiastic about working in a startup environment
- Calm and composed to deal with the customer-facing elements of the role
- Ambitious and driven to ensure every process is being constantly tweaked and improved
- Articulate - able to justify product decisions to the team and explain them to our software engineers
- Technically proficient to deal with our internal tools and systems (mainly web-based)
- Available to work Monday to Friday and one Saturday around every 8 weeks - you will receive a weekday off in lieu for your Saturday shift
What the job involves
- Core Team members respond to customer queries (email / SMS / phone) and work to optimise our customer service processes. They also manage relationships with our many suppliers and work directly with our developers to make changes to our product - if you can demonstrate that something is worth building or changing, then you’ll have the power to do something about it
- Within 3 Months, you’ll be resolving customer queries, becoming an expert on our users in the process. Gain extensive industry knowledge and a deep understanding of the OpenRent product. Start suggesting improvements to our product and service
- Within 6 Months, you'll be empowered to improve team processes and customer service operations as needed, see product improvements you’ve suggested go live and benefit landlords and tenants UK-wide. Take ownership of small-medium sized projects to develop our product
- Within 12 Months, You’ll: Be making informed decisions about the direction of the product. Be working directly with our developers to introduce new features and other changes. Be responsible for delivering large-scale product / operational project from start to finish
Application process
- 1. Apply via Welcome to the Jungle
- 2. Video call with People Team
- 3. In person interview with member of the team
Salary benchmarks
Our take
Since founding in 2012, OpenRent has been transforming the renting industry by connecting landlords with tenants online. Its platform empowers them to arrange lettings cheaply, quickly & efficiently, unlike many of the exploitative and expensive traditional letting agencies.
In comparison to more traditional letting business models, OpenRent primarily targets tenant matching and related add-on services, saving tenants time by filtering out unsuitable rentals. All document processing occurs online, resulting in a more streamlined system than traditional letting businesses.
With its fundamental focus on combining customer experience and technology, OpenRent lets more properties than any other UK high-street agency, with 5+ million users. The company is committed to continuing to transform the industry and expanding its team to do so.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"You help fix the housing market. Name a bigger problem the UK has, I dare you."
Funding (1 round)
Mar 2017
$5.2m
EARLY VC
Total funding: $5.2m
Company benefits
- Flexible working hours
- Monthly team social events
- Weekly team lunches
- 25 days holiday per year
- Private health Insurance including optical and dental with Vitality
- Free office breakfast, drinks + snacks
- Weekly yoga sessions
- In-office massage
- Annual company away weekend - in the past, we've gone to French chateaus and a Portuguese beach resort
- Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace
- £250 annual Learning Budget for professional or personal development
- Cycle-to-work Scheme
- Annual company away office in Europe
- Enhanced Family Leave Policy
Company HQ
Brixton, London, UK
Leadership
Darius Bradbury
(Co-founder)Having studied at Oxford, Darius worked as a Software Engineer at Standard Bank for 2 years. He left this position in September 2011 to co-found OpenRent, where he has worked since.
Adam Hyslop
(Co-Founder)After studying at Oxford, Adam became a Consultant at OC&C Strategy Consultants for 4 years. He then went onto co-found OpenRent.
Diversity, Equity & Inclusion at OpenRent
Tilly Thorneycroft (Head of People )
- We have introduced opportunities for training, development and progress for the whole team. For example all employees have access to the L&D budget (£250 per year) that can be spent towards any training that will support employees to develop their full potential
- To ensure we attract a diverse pool of candidates, we post our roles on multiple job boards. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
- We review our practices and procedures annually to ensure fair treatment is maintained across all teams
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