Field Sales Account Manager, The RealReal
Account Luxury Manager
$50-60k
$1,500/month commission + additional $500 bonus potential
Office located in Boca Raton, FL
Online marketplace for authentic, resale luxury goods
Job no longer available
Online marketplace for authentic, resale luxury goods
1001+ employees
Job no longer available
$50-60k
$1,500/month commission + additional $500 bonus potential
Office located in Boca Raton, FL
1001+ employees
Company mission
To extend the lifecycle of luxury.
Role
Who you are
- 2+ years direct sales experience with a proven track record for success in a performance-based sales or business development role
- Ability to quickly build rapport and establish trust and credibility with clients
- Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
- Self-motivation and drive to achieve results
- Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
- Proven ability to build lasting relationships with clients and colleagues
- Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
- Strong organizational and follow-up skills
- Team-focused mentality with a passion for collaboration
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Highly coachable with an eagerness to learn
- Must live and regularly meet with clients in person anywhere within assigned territory
- A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
- Car insurance that meets or exceeds local requirements
- A satisfactory Motor Vehicle Record (MVR)
- Ability to travel more than 50% within designated market
- Ability to lift and move up to 25 lbs
Desirable
- Previous experience selling luxury goods and/or services
- Account management experience
- Existing book of clients
- Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
- Ability to discuss and advise customers on general fashion trends and developments in the luxury market
What the job involves
- The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory
- Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments
- Follow up on leads generated by marketing team
- Leverage strong consignor relationships to gain referrals for new business
- Procure consigned goods from clients and ship to ecommerce centers on their behalf
- Outreach daily to existing clients
- Provide an outstanding client experience
- Review contract with clients
- Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
- Partner with Consignor Relations team to proactively resolve client issues or concerns
- Regularly spend more than 50% in the field building client relationships and acquiring consigned items
- Other duties as required
Our take
The founder and CEO of The RealReal began the company in her kitchen, traveling via van to customers at their homes to deliver goods. Fast forward several years and The RealReal has more than 27 million shoppers, 19 retail locations, and has successfully IPO'ed after achieving unicorn status.
The RealReal is an online marketplace for second-hand luxury goods including high-end fashion, jewellery, watches, and fine art, all verified by in-house experts as part of the company’s robust authentication infrastructure. With a focus inspired by the circular economy, it also helps both buyers and consignors to extend products' lifespan, bringing sustainability to the fashion industry.
The company has sought to boost its activities through strategic moves like a partnership with Gucci, which is focusing on sustainability as it incentivises its customers to buy authenticated secondhand goods via The RealReal. Also, there have been forward-thinking approaches to customer acquisition and retention such as AI pricing and fake finding. Regardless, as a primarily retail-based company, The RealReal was affected by inflation in 2023 and made a 7% cut to its workforce to reduce operational costs in the first quarter. 2024 Q1 also showed the company to report a loss with an optimistic hope for growth in the following quarters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2019
$70m
SERIES H
Jul 2018
$115m
SERIES G
Total funding: $358m
Company benefits
- Stock awards for all positions!
- Top tier medical, dental and vision
- Company sponsored access to One Medical
- Generous Paid Time Off
- 401(k) plan with company matching
- Company paid insurance plans for LIFE, AD&D
- Option for Short/Long Term Disability, Hospital Indemnity and Pet Insurance
- Other perks include: Travel Assistance, Legal Assistance, Employee Assistance Program, Commuter and Parking Flexible Spending Account
Company HQ
Telegraph Hill, San Francisco, CA
Leadership
Julie Wainwright
(Boardmember)Having studied at Purdue University, Julie started her career as a Brand Assistant at Clorox, before several CEO and Vice Presidential roles. In February 2011, she combined her commercial experience with a passion for sustainability to found The RealReal.
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