Director of BizOps, Notabene

• You’re energized by ambiguity and problem-finding: you spot unclear ownership and broken loops and turn them into crisp, scalable systems
• 5 to 8+ years in BizOps/Strategy/Operations (incl. 2+ in a scaling startup, Series A–C)
• Analytical horsepower: Strong in spreadsheets; experience with BI tools
• Operator’s mindset: You design systems that scale (OKRs, planning, reviews) and you close loops
• Program leadership: You can run multi-team initiatives end-to-end with clear milestones and accountability
• A problem solver: you have a bias for action and are structured, data-informed, and relentless in tackling what matters most
• A connector: you are passionate about people, are a strong communicator with the EQ and presence to influence leaders and align teams
• Familiarity with GTM tools (Hubspot, Gong) and BI tools (Metabase)

Desirable

• We’re looking for a Director of Operations to design and run the operating system of our fast-scaling business and make it measurably smarter. You’ll own the cadence (OKRs, planning, QBRs, exec reviews) and the company scorecard, turning data → insight → action; leveraging AI systems and automation to build scalable, insight-driven processes that tighten the strategy→execution loop
• In parallel, you’ll lead strategic projects as a deployed problem-solver; driving analyses, scenario planning, and leadership-level storytelling to unlock high-leverage bets
• Build the operating rhythm: Run company-wide OKRs, quarterly planning, QBRs, and exec reviews; ensure on-time, decision-oriented forums
• Own the company scorecard: Define the KPI taxonomy, align owners and thresholds, ensure data freshness/quality, and publish weekly/Monthly Business Review (MBR) packs
• Design & scale systems: Partner with Data Eng/Analytics to define KPI taxonomy, data models/pipelines & SLAs; ship BI dashboards that drive decisions and accountability
• Analysis → insight → action: Lead root-cause analyses (pipeline health, churn/retention, unit economics, product adoption), synthesize recommendations, and drive follow-through
• Translate strategy into execution: form hypotheses, validate with data, then drive a plan (owners, milestones, leading/lagging KPIs); own a segment end-to-end and tie it to company strategy
• Partner cross-functionally: With RevOps (forecasting & funnel), Finance (budget/ROI), Product/Eng (delivery & quality), CS (retention/health), and Marketing (demand), and the executive team on priority business analyses and decisions
• Raise the bar: Codify playbooks, improve meeting hygiene, and embed performance discipline across teams
• You’ll set the cadence (OKRs, planning, reviews), own the company scorecard, turn data into insights that change decisions, and tighten the loop between strategy and execution. You move seamlessly from data → insight → action, and supporting with analysis, scenario planning, and board-level storytelling