Product Operations Manager, Ambience Healthcare
$180-220k
+ Equity grants
3 days a week in office
AI operating system for healthcare
Open for applications
AI operating system for healthcare
101-200 employees
Open for applications
$180-220k
+ Equity grants
3 days a week in office
101-200 employees
Company mission
To supercharge clinicians with breakthrough generative AI technology.
Role
Who you are
- A systems thinker. You design scalable processes and frameworks, not one-off fixes, and bring clarity to complex, ambiguous problems
- A cross-functional leader. You can align Product, Engineering, GTM, and CS around a shared plan, influencing without direct authority
- A strong communicator. Whether presenting a roadmap update, explaining a process change, or sharing data insights, you tailor your message to any audience
- Analytical and data-driven. You’re fluent in building dashboards and translating raw product data into actionable insights
- An enablement-oriented partner. You ensure everyone—from PMs to executives—can confidently communicate and drive adoption of new releases
- Experienced. You bring 6+ years in Product Operations, Technical Program Management, or Product Management, with a proven record of building operational systems
- Bonus points for experience in enterprise SaaS, running early access programs or innovation labs, and working in mid-sized, high-growth B2B startups
What the job involves
- We’re looking for our founding Product Operations Manager to build and scale the systems that power Ambience’s product development
- You’ll be the connective tissue between Product, Engineering, Customer Success, and Go-to-Market—ensuring predictability, clarity, and transparency across our roadmap, release timing, and success metrics
- This is a highly visible, cross-functional role where you’ll define how Ambience builds, ships, and learns. From shaping our Product Development Lifecycle (PDLC) to launching our AI Lab and Customer Early Access Program, you’ll enable our teams to move faster, learn continuously, and deliver products that delight clinicians and health systems
- Establish a predictable release operating model with Product & Engineering, ensuring roadmap clarity and visibility for all stakeholders. Lead cross-functional product education sessions and partner with Engineering on release tooling (flagging, rollback, observability)
- Build structured intake channels for clinician and customer feedback, partner with PMs to translate signals into insights, and launch Ambience’s AI Lab and Early Access Program to accelerate innovation and customer engagement
- Create Ambience’s Product Development Lifecycle with clear gates (Discovery, Alpha, Beta, GA) and exit criteria. Develop enablement playbooks and materials to help Product Managers, GTM, and CS teams consistently and confidently bring features to market
- Build BI dashboards to track adoption, usage, ROI, and clinical outcomes—ensuring success metrics are the trusted source of truth for executives and cross-functional teams
- What Success Looks Like:
- Features reach 50% adoption in under 8 weeks, with first feedback cycles starting within 48 hours of release
- Clinician and customer insights are systematically captured and drive product decisions
- Ambience’s PDLC and enablement playbooks are institutionalized and trusted across the company
- Dashboards and product metrics become the go-to source of truth for leadership
Our take
Healthcare providers often find themselves overwhelmed by administrative duties like form filing and record coding, detracting from their primary focus on patient care. While these tasks are essential for billing and compliance, they are time-consuming and prone to errors.
In response to this challenge, Ambience Healthcare offers an AI-powered "operating system" designed specifically for healthcare organizations. Its suite of tools automates documentation, coding, and referrals, streamlining workflows for clinicians while enhancing accuracy.
With substantial funding, the company is expanding its business in the US and hopes top potentially include diagnosis in the future. While facing competition from startups like Corti and Babla, Ambience is well-positioned with strong investor backing and a clear focus.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2025
$243m
SERIES C
Feb 2024
$70m
SERIES B
Total funding: $343m
Company HQ
SoMa, San Francisco, CA
Leadership
Nikhil Buduma
(Co-Founder & Chief Scientist)Previously co-founded Lean On Me Peer Support where they served as a Board Member for over 8 years and Remedy Health where they served as the Chief Scientist for almost 4 years.
Michael Ng
(Co-Founder & CEO)Former Co-Founder and COO of Remedy Health. Was a Product Management MBA Intern at Sumo Logic, and Private Equity Associate at Calera Capital.
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