Member Guide, Firefly Health
More information about location
Virtual primary care platform
Be an early applicant
Virtual primary care platform
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To deliver higher quality, more empathy-driven, and better value healthcare.
Role
Who you are
- If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you
- Strong Organizational and Multitasking Skills: Ability to manage repetitive tasks efficiently and prioritize workload effectively
- Attention to Detail: High level of accuracy in data entry and documentation to ensure compliance and maintain quality standards
- Ability to Manage High Volume: Capacity to handle a high volume of calls and faxes while maintaining quality and meeting deadlines
- Basic Understanding of Medical Records: Familiarity with medical records management
- Problem-Solving Mindset: Ability to identify and address issues proactively, with a focus on continuous improvement
- Comfort with Change and Growth: Firefly Health is rapidly growing, and you should be comfortable with change and rapid growth
- Self-Starter and Team Player: Being a self-starter, a team player, having incredible drive to see Firefly succeed, and flexibility to help in whatever ways are needed
What the job involves
- As an Analyst on the Member Experience team at Firefly, you are the heartbeat of our day-to-day operations
- Your role is crucial in ensuring our patients receive an exemplary experience at every touchpoint
- This entry-level role is an exciting opportunity to join our team and play a crucial part in supporting our mission
- This role will require a non-standard work schedule with weekend shifts
- Inbound Phone Call Support & IT Support: Serve as the primary contact for incoming patient calls and member calls for claims, eligibility and benefits by resolving their issues or escalating when necessary
- Support Firefly app troubleshooting login issues, and guiding them through their first interactions with the platform. {first call resolution + tech case closure within 72 hours}
- Team Call volume 100+ calls per day
- Fax, Email, Voicemail, & Text Management: Handle fax management by uploading fax documentation into the appropriate patient charts promptly, ensuring HIPAA compliance
- Manage and respond to patient inquiries via email, voicemail, and text throughout the day
- Provide timely and effective support for patient concerns. {Metric 24 hour processing}
- Case Support: Manage and follow up on one assigned case, ensuring that it is addressed promptly and appropriately. {3-21 day case closure}
Our take
With chronic and other behaviorally-determined conditions now making up over 80% of healthcare costs, ongoing care and behavioral adjustments are key to controlling healthcare spend. For employers, rethinking how they can center their healthcare strategy around the delivery and financing of comprehensive care can be a clear way to drive towards more predictable health care costs.
Firefly are a virtual-first healthcare delivery system with primary care providers, virtual specialists and behavioral health providers that is complemented by a network of physical facility partners.
Firefly Health is looking to expand its stake in the $4.5 trillion health and wellness industry against competitors such as LV Health Solutions. Firefly's comprehensive primary care approach has delivered demonstrated clinical and financial outcomes including 30% savings on employee healthcare costs, a 52% decrease in ER visits for Firefly patients, and several impressive rounds of funding from leading investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$40m
SERIES B
Sep 2019
$10.2m
SERIES A
Total funding: $56.6m
Company benefits
- Competitive salary
- Life and disability insurance
- Remote work flexibility
- Medical, vision, and dental
- Free weekly lunches
- 401(k)
- Paid Holidays and unlimited PTO
- Weekly fitness and mindfulness classes
Company HQ
Watertown, MA
Leadership
Andy Ellner
(Founder)Having studied at Harvard Medical School, Andy worked for 12 years at Brigham and Women's Hospital. They founded Firefly Health in November 2016, serving initially as CEO and then as Chief Clinical Officer since September 2020.
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