Software Engineer in Test, Cresta
+ Equity
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
501-1000 employees
Job no longer available
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- We are seeking a diligent and detail-oriented Software Engineer in Test to join our engineering team in Berlin, Germany
- BS/MS in Computer Science, Engineering, or equivalent technical experience
- 5+ years of experience in software QA within SaaS, preferably in customer engagement or contact center platforms
- Strong track record in creating and executing both manual and automated test strategies
- Proficiency in automation frameworks (e.g., Playwright, Cypress) and modern development workflows
- Deep understanding of QA methodologies, processes, and CI/CD practices
- Attention to detail with a bias toward risk-based testing
- Strong problem-solving and debugging skills, including backend and frontend issue investigation
- Ability to think like an end-user and test accordingly, especially when product requirements are minimal or evolving
- Excellent communication skills and the confidence to constructively advocate for quality
- Experience mentoring peers or contributing to testing infrastructure is a plus
What the job involves
- This role will be crucial in ensuring the robustness, scalability, and high quality of our software solutions, directly contributing to our mission of enhancing efficiency in call center operations
- Design, develop, and execute comprehensive test plans and test cases for new and existing features
- Identify ambiguities or gaps in product specifications and propose improvements to ensure testability
- Automate key scenarios using our Playwright-based test framework (TypeScript), with a focus on reliability and maintainability
- Perform manual exploratory testing, particularly for complex, high-impact features or areas with low automation ROI
- Analyze and communicate test results, triaging issues with clear, actionable insights
- Maintain and evolve testing standards, procedures, and documentation
- Set up and manage testing environments to mirror production usage patterns
- Investigate customer-reported issues, including log analysis (e.g., from Datadog/Grafana), reproduction steps, and severity assessment
- Collaborate with developers and product managers to drive quality from feature design through release
- Contribute to release decisions with risk assessments and test coverage summaries
- Partner with cross-functional teams to elevate quality across the SDLC
- Identify and advocate for opportunities to expand test coverage across the organization
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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