Partner Operations Manager, Upstart
$109.7-151.8k
More information about location
AI lending marketplace
Open for applications
AI lending marketplace
1001+ employees
Open for applications
$109.7-151.8k
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 4+ years of experience in operations, partner operations, program management, or a related role
- Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting
- Experience managing multiple workflows or projects simultaneously in a fast-paced environment
- Demonstrated ability to own processes end-to-end with a high degree of accountability
- Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes
Desirable
- Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment
- Proficiency with business intelligence tools such as Looker or Mode
- Experience using generative AI tools to improve operational efficiency or automate workflows
- Comfort working with multiple data sources and internal dashboards to validate and reconcile results
- SQL experience or ability to write basic queries for data validation and analysis
- Experience supporting compliance audits or regulatory documentation processes
What the job involves
- As the Partner Operations Manager at Upstart, you will play a critical role in ensuring our partner program operates smoothly and efficiently
- You will own the operational backbone of Growth Partnerships—supporting partner onboarding, reporting, invoicing, and day-to-day partner needs—while collaborating closely with Account Managers and cross-functional teams (e.g. product, engineering, legal, and marketing)
- This is a new individual contributor role with high ownership, significant visibility, and meaningful opportunities for growth as the partner program scales
- Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support
- Partner closely with Account Management to support partner health, retention, and expansion through operational excellence
- Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs
- Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency
- Identify opportunities to improve operational efficiency through process optimization, automation, and tooling
- Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements
- Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way
Our take
Based in San Mateo, California, Upstart is piositioning itself as a leading AI lending marketplace, connecting millions of consumers with more than 100 banks and credit unions. In a market where credit access can be limited by traditional scoring methods, Upstart aims to make lending fairer and more accessible by using technology to better understand each borrowers true potential.
Upstart builds AI and cloud-based tools that help lenders approve more borrowers at lower rates. Its models analyze thousands of variables (not just credit scores) to predict creditworthiness more accurately. And through its platform, consumers can access personal, auto, and home-equity loans, as well as smaller "relief" loans, all through a seamless digital experience.
So far, its success is reflected in its high loan automation rate (over 90% of loans are fully processed without human intervention) and the billions in loan originations it has facilitated. The company continues to refine its AI models and expand its offerings, with the goal of helping lenders serve more customers while making borrowing easier and more affordable.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Girouard
(Founder & CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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