Customer Support Representative, WeTravel
12 Month FTC
$22-35k
Salary is benchmarked in dollars and may vary in other currencies
Booking & payment platform for travel companies
Job no longer available
Booking & payment platform for travel companies
101-200 employees
Job no longer available
$22-35k
Salary is benchmarked in dollars and may vary in other currencies
101-200 employees
Company mission
To empower any travel company to provide life-changing experiences.
Role
Who you are
- You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems
- You will uphold our values of being transparent, helpful, and friendly
- Previous customer service experience is strongly preferred
- Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
- Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
- Very strong attention to details and comfortable reviewing documents
- Comfortable solving issues over the phone (we will be soon launching phone support!)
- Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries
- Flexibility to work during the business hours but sometimes covering the weekend shift
- Have access to a home office environment
What the job involves
- As a Customer Support Specialist, you’re an ambassador for the WeTravel brand
- Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product
- Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it’s the former, teach the user. If it’s the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience
- Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople
Our take
Coined the PayPal for travel, WeTravel is an online payment platform that offers group travel companies with the pre-departure tools to collect payments and plan logistics. With over half a million customers using its platform, and providing payments to thousands of businesses, the company has certainly made its mark as the travel industry continues to bounce back from its pandemic rut.
After a sustained period of strong growth, the company raised substantial funding that will be invested in expanding the business. WeTravel is also looking to uncover further travel fintech solutions for business owners, such as its instant payment feature, which enables businesses to transfer funds to suppliers and employees for immediate cash withdrawal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2025
$92m
SERIES C
Oct 2022
$27m
SERIES B
Total funding: $121m
Company benefits
- Unlimited holidays
- Confidential access to a mental health and well being app for all our team
- Paid parental leave
- A'DAM Program - Where ever you work in the world, you will be invited to spend 2-4 weeks in Amsterdam in one of our two amazing apartments next to the city's oldest functional working windmill!
- Fantastic ReTreats - From the magnificent shores of Marmaris in Turkey to the cool and chilled vibes in Colombia, we always try to make our annual company retreat a little bit special
- Flexible, remote working
- Top of the line equipment - starting with a MacBook and the equipment needed to ensure you are set up for success from day one
- English Language app - we use English as our business language and to help everyone feel included we provide weekly business English lessons
- Regular lunches and socials
- Volunteer Days
- Cycle to work scheme - We've partnered with SWAPFIETS, the cycle hire company, to provide access for our Amsterdam staff to one of their amazing bicycle subscriptions
Company HQ
Union Square, San Francisco, CA
Leadership
Johannes Koeppel
(CPO)Was CEO of the company from 2016 to 2023. Previously served as Head of Office for the International Committee of the Red Cross and as a Health Economist for Médecins Sans Frontières (MSF).
Zaky Prabowo
(COO)Previously co-founded Indorelawan. Served as Director and Special Aide to Senior Minister of the Executive Office of the President of the Republic of Indonesia. Experience as a Business Analyst for McKinsey & Company.
Share this job