Forward Deployed Engineer, Lilt
AI solution for enterprise translation and content creation
Open for applications
AI solution for enterprise translation and content creation
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the world's information accessible to everyone regardless of where they were born or which language they speak.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer
- Strong AI knowledge including an:
- Understanding of how LLMs are trained and how inference works
- Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value
- Understanding of the trade-offs of inference speed, learnings, model sizes and costs
- Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
- Understanding or demonstrated experiencing using MCP to build agentic workflows
- Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives
- Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP)
- Proficiency in at least one programming or scripting language (e.g., Python, JavaScript)
- Experience with enterprise software deployments and integrations
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
- Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong customer-centric mindset with a passion for ensuring client success
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with translation management systems (TMS) or localization workflows is a plus
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus
- Fluency in multiple languages is a plus
What the job involves
- As a Forward Deployed Engineer at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You'll be on the front lines, working directly with a handful of complex clients to understand their unique needs integrate LILT's platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance
- Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization
- Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes
- On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers
- On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform
- Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution
- Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows
- Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams
- Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives
- Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally
Salary benchmarks
Our take
Widely available tools like Google Translate are not fit for complex, operationally intense processes that require expert translations. The manual methods of yesterday can't scale to the volume of digital information produced today. Lilt works with companies, schools, and government agencies to provide AI-powered enterprise language translation. Its platform combines a translation management system and neural machine translation with human language experts to create a “human-in-the-loop” approach.
While companies like AI Translate offer intelligent machine translations, they still have linguists fine-tune and correct the texts afterwards. With the Lilt platform, AI and humans work together on text, with the AI making real-time sentence suggestions and the linguist reviewing them immediately. This collaboration delivers 3-5x greater efficiency than traditional human-only translation services, which has aided Lilt's substantial rounds of funding.
Clients such as Asics, Canva, and Digital Ocean use Lilt technology for urgent campaigns and large-scale localisation projects. Recently, Lilt launched its V3.5 translation models, which improve quality by 15% to 20%, significantly enhancing translation accuracy and efficiency. Additionally, Lilt appointed a new Chief Revenue Officer to drive growth and scale, underscoring its commitment to expanding its market presence and further improving its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES C
May 2020
$25m
SERIES B
Total funding: $91.9m
Company benefits
- Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
- Paid parental leave is provided after 6 months
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Company HQ
Emeryville, CA
Leadership
John DeNero
(Co-Founder & Chief Scientist)Earned a PhD in Computer Science from the University of California, Berkeley. Previously Teaching Professor at UC Berkeley for 7 years and Senior Research Scientist at Google for 4 years.
Spence Green
(CEO)Earned a Ph.D. in Computer Science from Stanford University. Previously Research Assistant - Computer Science at Stanford University for 6 years and Fellow at XSeed Capital for 1 year.
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