Director of Program Management, ServiceNow
Events and Experiences
$189.1-331k
+ variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$189.1-331k
+ variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 15+ years experience in program management, with a focus on events and experiences
- Proven leadership experience with a track record of managing high-performing teams
- Strong project management skills, including the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills
- Creative mindset with a passion for brand storytelling and experiential marketing
- Ability to work in a fast-paced, dynamic environment
What the job involves
- The Director of Program Management for Events & Experiences is a strategic and execution -focused leadership role within the Global Brand Marketing organization
- In this role you will act as the operational anchor and play a pivotal role in strategic planning, operations, and leadership for the creative team
- This role involves overseeing the execution of various high-impact events and experiences that often overlp, ensuring alignment with the company's brand identity, creative vision and business objectives
- You must be passionate about leading and growing teams, role modeling and teaching program and project management best practices and driving a culture of curiosity around AI capabilities to make processes more efficient
- Strategic planning and operations: Partner closely with Strategic Events team and Brand Leadership to develop and manage an always-on events planning motion for the creative team. This includes building an annual resourcing plan, holistic events roadmap for execution, acquisition campaign planning and budget management
- Program Leadership: Act as the strategic liason between the brand team and stakeholders to oversee, communicate, track, and monitor all program milestones (for Knowledge, Sales Kickoff, Employee Kickoff, World Forums, 3rd Party events, and event toolkits) and identifying and mitigating risks to ensure successful delivery
- Process & Communication: Manage stakeholder communications and drive cross-functional alignment. Establish clear and repeatable processes to scale and build efficiencies into the creative process and in support of event production handoffs
- Team leadership: Lead and mentor a team of FTE and contractor project managers dedicated to supporting our event portfolio for creative
- Creative Direction: Collaborate with the creative team to ensure that all events and experiences reflect the company's brand identity and creative vision
- Vendor and Freelance Management: Manage onboarding and training event vendors on event guidelines. Build and manage ecosystem and budget for event-related vendors and contractors used by the creative team (animators, production, digital comms, writing, etc..)
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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