Technical Writer, Rad AI

• The ideal candidate will have a proven track record of simplifying complex topics, producing high-quality user guides, and thriving in fast-paced, distributed team environments
• 3+ years in a technical writing role, ideally for SaaS or complex software products
• Demonstrated portfolio of published customer-facing technical documentation (user guides, help articles, etc.)
• Experience simplifying technical subjects and presenting them in clear, accessible language
• Familiarity with content management or publication tools such as Zendesk, Notion, or similar
• Proven track record of effective task prioritization and working to tight deadlines
• Strong ability to provide and accept constructive feedback to improve documentation
• Ability to work autonomously and productively in fast-paced, distributed teams
• Strong written and verbal communication skills

Desirable

• Rad AI is looking for an experienced contract Technical Writer to tackle a critical backlog of customer-facing documentation
• This fully remote contract is expected to be for an initial period of 3 months, with potential for extension based on performance and business needs
• Write, revise, and organize user and customer-facing documentation, including user guides and Help Center articles
• Translate complex technical concepts into clear, plain-language instructions tailored for non-technical users
• Tackle a prioritized backlog of documentation, ensuring consistency, accuracy, and usability
• Collaborate remotely with product, engineering, design, support, and implementation teams to gather details and clarify requirements
• Use content management systems (primarily Zendesk)
• Follow and contribute to established style guides, glossaries, and templates