Technical Writer Consultant, Rad AI

• The ideal candidate will have a proven track record of simplifying complex topics, producing high-quality user guides, and working independently in fast-paced, distributed environments
• 5+ years in a technical writing role, ideally for SaaS or complex software products
• Experience using AI tools to conduct research, gain context, and make the writing process more efficient—with a proven ability to verify and correct AI-generated content
• Demonstrated portfolio of published customer-facing technical documentation (user guides, etc.)
• Experience simplifying technical subjects and presenting them in clear, accessible language
• Experience capturing, annotating, and updating screenshots that support written content
• Familiarity with content management or publication tools such as Zendesk, Notion, or similar
• Proven track record of effective task prioritization and working to tight deadlines
• Strong ability to provide and accept constructive feedback to improve documentation
• Ability to work autonomously and productively in fast-paced, distributed teams
• Strong written and verbal communication skills

Desirable

• Rad AI is looking for an experienced Technical Writer Consultant to publish, manage, and maintain customer-facing documentation
• This is an initial 3-month contract with the potential for extension based on performance and business needs
• Tackle a prioritized backlog of documentation, ensuring consistency, accuracy, and usability
• Write, revise, publish, and maintain customer-facing documentation, including user guides and other Help Center articles
• Translate complex technical concepts into clear, plain-language instructions tailored for both non-technical and technical audiences
• Conduct research and use Rad AI’s products to test and validate documented information to ensure quality and accuracy
• Improve Rad AI’s products by providing feedback, raising issues, and updating documentation accordingly
• Independently collaborate with remote product, engineering, design, support, and implementation teams to clarify requirements, gather and verify information, resolve open discussions, and drive documentation towards fast completion
• Use, organize, and improve content management systems (primarily Zendesk)
• Follow and contribute to established style guides, glossaries, and templates