Legal Operations Director, Salesforce

• 10+ years of validated professional process and technology implementation experience, including successful leadership of multiple complex contract lifecycle management initiatives
• 3+ years of direct people management experience, including a successful track record in talent development and performance of teams of 4 or more individuals
• 2+ years of verified experience in project management, including the enactment of an appropriate project management methodology
• 2+ years of confirmed experience in business analysis and business solution design, including the delivery of outstanding process and requirement documentation, as well as the design of innovative business solutions in the legal and compliance space
• 2+ years of demonstrated knowledge in business technology management, including the implementation of leading business technology operational practices and efficient resource management
• Excellent written and oral communication skills. Able to convey complex ideas in a strategic and concise fashion
• Strong legal and/or contract management experience
• Strong organizational and analytical skills
• Exceptional communication skills; ability to engage and influence people across teams
• Ability to work in a fast-paced environment and resourceful in achieving success in the face of ambiguity while prioritizing and handling multiple responsibilities
• Ability to multitask in a fast-paced environment with multiple concurrent initiatives and handle complex partner groups with minimal supervision
• Validated business leadership skills, including the ability to communicate effectively with and influence senior company executives (VPs, SVPs, and EVPs)
• A productive, data-driven, learning mentality
• Embodies trust. Must have high ethical standards and the ability to exercise good judgment
• Advances a diversity of team, thought, and opinion

Desirable

• The Director of Legal Operations Contract Lifecycle Management (CLM) Center of Excellence (CoE) will be responsible for the implementation, ongoing maintenance, and maximum value realization of our investments in that key legal transformational space
• Alongside her/his/their team of business system analysts (BSAs), this leader will assume responsibility for the operational maintenance of our legal agreements on our legacy CLM solution while - in parallel - co-lead with Business Technology (IT) the full implementation of our NextGen CLM platform
• Following that initial transition, this leader and her/his team will be responsible for the total value realization of that NextGen CLM platform, including the full enablement of its Generative AI features
• This leader will manage a team of 3 to 6 individuals and report directly to the SVP of LCA Strategy and Operations
• This team will work in deep partnership with stakeholders across Legal, Legal Operations, Business Technology (IT), and third-party product teams, to define, implement, and manage a best-in-class transformational CLM platform
• Establish and lead our new Legal Contract Lifecycle Management Center of Excellence (CLM CoE)
• Lead the business implementation of our NextGen CLM platform in deep partnership with the impacted Legal teams, other Legal Operations teams, and associated Business Technology groups. As the business implementation leadership role, this professional will be responsible for the (i) effective project management of all business (LCA) owned activities and deliverables, (ii) delivery of comprehensive business requirements to our technology partners, (iii) actively co-designing the implementation of that best-in-class NextGen CLM solution anchored deep industry insights and solution innovation, and (iv) lead all associated business readiness and implementation activities
• During that transition period, manage all agreement templates in the legacy CLM platform, ensuring business continuity and cohesion during that critical phase
• Following the initial implementation of all LCA-owned agreement types [direct customer agreements (4), partner agreements (4), supplier agreements (15+)] on the NextGen CLM platform, this leader and her/his team will be responsible for the operational support and continuing evolution of that business solution, aiming to maximize the platform's value realization - including the full deployment of all related Generative AI capabilities
• Provide program management leadership to include: (i) create and maintain effective project charters depicting business objectives, program scope, stakeholder responsibilities, and more, (ii) disciplined and regular management project schedule, scope, budget, and status updates, and (iii) pro-active management of project dependencies, issues, and risks
• Provide highly structured and cadenced updates to key stakeholders and executives to ensure the successful implementation and effective operations of the NextGen CLM platform — on-scope, on-schedule, on-budget, and with quality. Proactively manage risks and issues in partnership with all pertinent stakeholders to mitigate avoidable impacts to the program and erosion of value realization
• Manage the overall health and governance of key operational domains, including security, data access, data quality, data governance, and vendor management, among others
• Manage a team of 3 to 6 internal and external business system analysts, guiding them through the delivery and operations of a best-in-class CLM platform. Develop their careers while fostering a values-based work environment
• Build a work environment that promotes Ohana, teamwork, partnership, recognition, mutual respect, performance feedback/management, and employee satisfaction