Senior Support Engineer , Elastic

Salary not provided

Kubernetes

Kafka

Linux

Unix

Senior and Expert level

Barcelona

Remote from Ireland, Spain, UK

More information about location

Software that searches and analyses data in real time

Be an early applicant

Software that searches and analyses data in real time

1001+ employees

B2BAnalyticsSaaS

Be an early applicant

Salary not provided

Kubernetes

Kafka

Linux

Unix

Senior and Expert level

Barcelona

Remote from Ireland, Spain, UK

More information about location

1001+ employees

B2BAnalyticsSaaS

Company mission

To build software to make data usable in real-time and at scale for search, logging, security, and analytics use cases.

Job

Company

Role

Who you are

5+ years of proven experience in Technical Support in a Software business
A technical background in fields like; Information Technology, Network Engineering, Software Engineering etc
Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projects
Strong verbal and written communication skills in English
Customer oriented focus
Knowledge of databases or search software technologies
Experience with SaaS and/or Distributed systems
Experience with Linux/Unix
Experience with APIs
Consistent track record of continued learning and skill improvement
Experience with administering and/or troubleshooting Elastic products in a production environment

Desirable

Familiarity with Knowledge Centered-Services (KCS)
Experience with Kubernetes
Experience with Kafka / Message Brokering
Experience with Elastic technology or related competing technologies across observability or Search
Experience within Public Sector

What the job involves

Ensuring technical customer issues within are serviced within our contractual SLA, and managed to resolution
Maintain strong relationships with our customers for the delivery of technical support
Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
Work across multi-cultural and geographically distributed teams

Our take

Elastic develops the Elastic Stack, an open-source set of tools that includes Elasticsearch, Kibana, Beats, and Logstash, designed for data search and analysis. It also offers X-Pack, which adds commercial features to the Elastic Stack, and Elastic Cloud, a suite of SaaS (Software-as-a-Service) products.

This technology is widely used by major companies like eBay, Wikipedia, Yelp, Uber, Lyft, Tinder, and Netflix, along with over 17,000 other organizations. It is applied in various use cases, including application and website search, enterprise search, logging, infrastructure monitoring, application performance management (APM), security analytics (enhancing SIEM applications), and business analytics.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

8% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Jul 2016

$58m

SERIES D

Jun 2014

$70m

SERIES C

Total funding: $162m

Company benefits

Toast to your health: Fully paid health coverage for you and your family, in many locations
Craft your calendar: Flexible location and schedule for most roles
Create space for you: Distributed by design workforce, plus generous number of vacation days each year
Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits
Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about
Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent)

Company HQ

Union Square, San Francisco, CA

Leadership

Shay Banon

(Co-Founder & CTO)

Previously held the position of Technology Director at GigaSpaces Technologies.

Simon Willnauer

(Co-Founder)

Previously spent 13 years at The Apache Software Foundation, holding various positions such as VP Apache Lucene and Lucene Core Commiter and PMC Member.

Uri Boness

(Co-Founder)

Previously worked as a Software Architect and Head of Search at Orange11 for 7 years.

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