Dublin Site Compliance Operations Manager, Coinbase

• The ideal candidate actively seeks to understand Coinbase core business values and initiatives, and translates those into everyday practices
• 10+ years of AML or Financial Crime Compliance knowledge experience, with a focus on delivering differentiated support strategies
• Understanding with banking regulations, payment processes, compliance, consumer and/or institutional operations
• Proven experience as Compliance manager with In-depth knowledge of the industry’s standards, regulations and best practices
• An analytical mind able to “see” the complexities of procedures and regulations and look for “Eliminate, Automate and Optimize opportunities” by partnering with required stakeholders to drive value for Regulatory Requirements and Customer expectations
• Revising procedures, reports etc. periodically to identify hidden risks or non-conformity issues
• People Management experience with track record of employee development (emphasis on selection and retention)
• Responsible for Monitor audits, Internal Audits, 2nd LOD reviews, Executive escalations
• Overseeing control systems to prevent or deal with violations of legal guidelines and internal policies, evaluating the efficiency of controls and improve them continuously
• Experience building support strategies and scaling teams across multiple workflows and processes (Due Diligence, Transaction Monitoring)
• Experience in managing partnerships and maintaining cross functional relationships both vertically and horizontally
• Strong communication skills to effectively convey information across functions and regions
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
• Fluency in spoken and written English
• Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
• Please note that this is an onsite position in our Dublin office

Desirable

• As a Site Lead for CX operations, you’ll lead a team of Associate Managers and experienced compliance professionals to deliver a world class experience for Coinbase customers across CX verticals (Retail Enhanced Due Diligence, Transaction Monitoring & Retail Screening)
• You will be responsible for the delivery and execution of customer support, monitoring service quality, and implementing process improvements to ensure seamless operations
• This role entails building, growing, and managing a high-performing and diverse team across multiple locations, with a focus on achieving production & quality KRAs
• You will collaborate with other global leaders, internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way
• The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned
• Success in this role requires ability to work at all levels of detail to accomplish team and organization goals
• The Site Lead will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company
• Responsibility for executing strategic plans and meeting operational and business goals
• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision in a fast paced environment
• Strong analytical, mediation and problem resolution skills
• Demonstrated leadership with an efficient execution, supporting a culture of ownership, continuous learning with positive energy
• Ensuring high quality standards for interviewing and raising the bar with each hire at all levels of the organization
• Effectively leverages the team to solicit ideas and understand problems and challenges
• Establishes objectives and metrics for quality, productivity, and customer experience
• Executing specific people programs on coaching and development and team engagement
• Focus on growth opportunities throughout the organization, including development of managers and leads and learning opportunities across multiple subject areas
• Thoughtfully delegate tactical responsibilities and set clear performance expectations across the organization
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact