People Operations Specialist, Betterment

• 3+ years of experience in People Operations or HR & Benefits Administration
• Hands-on experience managing ADP or comparable HRIS
• Familiarity with employment laws, leave regulations, and benefits compliance
• Proficiency in Excel / Google Sheets and comfort with HR technology
• Excellent attention to detail, organization, and follow-through
• Strong communication and customer service skills
• Ability to handle confidential data professionally and with discretion

Desirable

• As People Operations Specialist, you will be responsible for the administrative and operational side of the People Team
• We are seeking someone detail-oriented and tech-savvy to administer our HRIS and system integrations, and support the broader employee lifecycle from onboarding to offboarding
• Reporting to People Programs Manager, you’ll partner closely with the People team to ensure data integrity and support payroll and benefits, compliance and HR audit processes
• You will also serve as a key resource to our employees, managing HR onboarding, payroll, leave management, and benefits administration
• Serve as the primary administrator for HRIS (ADP), maintaining accurate employee data including hires, transfers, promotions, and terminations
• Ensure integrations function seamlessly between HR systems such as HRIS, ATS, benefits, and other tools, collaborating with IT when needed
• Maintain detailed documentation of system processes, integrations, and workflows
• Support pre-boarding and onboarding processes, coordinating with Recruiting, HR, and IT to ensure all employee documentation is completed and compliant
• Process employee record updates (e.g., job changes, promotions, terminations) and comply with recordkeeping and retention requirements
• Serve as a trusted point of contact for employee questions regarding HRIS, benefits, time off, and other people processes
• Partner with HR leadership to maintain compliance with employment laws and regulations
• Identify opportunities for process improvements to enhance efficiency and employee experience
• Work with ADP payroll, benefits, and finance teams to ensure payroll deductions, changes, and reconciliations are correct, and integrations are functioning properly
• Partner with our benefits broker to prepare for and execute annual benefits open enrollment and renewal cycle, as well as qualifying life event support
• Oversee the employee leave management process in partnership with our third-party vendor to create a smooth and clear leave experience for employees
• Support benefits and 401 (k) audits by providing the necessary data and adhering to policies and applicable laws

• We’ll take a few weeks to review all applications
• If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
• In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators
• Many of our questions will be aimed at understanding how you might operate here at Betterment
• Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
• On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency
• As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision
• Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
• We recognize that interviewing for a new role is a big deal
• We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!