Senior CX/UX Designer, Wolters Kluwer
Salary not provided
Figma
Senior and Expert level
London
Hybrid (8 days/month)
2 days a week in office (Kingston, London)
AI-powered solutions for professionals
Be an early applicant
AI-powered solutions for professionals
1001+ employees
B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation
Be an early applicant
Salary not provided
Figma
Senior and Expert level
London
Hybrid (8 days/month)
2 days a week in office (Kingston, London)
1001+ employees
B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation
Company mission
To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.
Role
Who you are
- Strong experience designing complex, data-heavy, or compliance-driven software, including structuring workflows and interactions to support accurate and efficient task completion
- Proven ability to lead end-to-end design across discovery and delivery, making clear, well-reasoned design decisions throughout
- Advanced proficiency in Figma, including high-fidelity prototyping and design documentation
- Experience working with and contributing to design systems in multi-product environments
- Strong experience planning and conducting user research independently using appropriate qualitative and quantitative methods
- Ability to define problems clearly, structure ambiguous spaces, and translate insights into effective design solutions that inform product decisions and priorities
- Experience mapping workflows, user journeys, or mental models in complex environments
- Ability to connect user experience work to product goals, business outcomes, and regulatory context
- Experience influencing product decisions and priorities within their assigned product or feature area through evidence and structured reasoning
- Strong systems thinking across workflows, roles, and product ecosystems
- Experience working in cross-functional, matrixed teams within a large organization
- Ability to balance user, business, regulatory, and technical considerations
- Strong communication skills, with the ability to present and defend design decisions clearly and influence outcomes
- Ability to facilitate discussions, navigate differing perspectives, and support effective decision-making
- Experience using analytics and other quantitative signals alongside qualitative research to inform design decisions
- Ability to define and use success metrics for features or experiences, evaluating and iterating on outcomes
- Comfortable taking ownership of complex problem spaces and driving them forward independently
- Open to feedback and able to engage in constructive design discussions, handling differing perspectives professionally and without defensiveness
- Proactive, structured, and outcome-focused in approach, taking accountability for delivering high-quality solutions
- Willingness to build domain knowledge and adapt to evolving contexts, navigating complexity with confidence
What the job involves
- As a Senior CX/UX Designer in the TAA UK UX team, you will lead the design of complex, end-to-end experiences across one or more product areas, supporting professional users in performing critical tasks accurately and efficiently
- You will operate with a high level of autonomy in ambiguous problem spaces, leading discovery, defining problems, and translating insights into clear, scalable solutions
- Your work will connect user needs, business goals, and regulatory requirements, ensuring that decisions are both user-centered and commercially grounded
- You will also shape experience direction within your product area, influencing priorities through evidence-based insights and structured thinking
- Working closely with product managers, engineers, and domain experts, you will drive alignment and maintain a high standard of design quality across the product ecosystem
- Lead end-to-end design for complex product areas, from early exploration through to delivery-ready outcomes
- Design structured user flows, interaction models, and high-fidelity prototypes for multi-step, data-heavy workflows
- Ensure designs are development-ready, collaborating closely with engineers to support effective handover and implementation
- Maintain a high bar for quality, consistency, usability, and accessibility, ensuring designs support accurate, efficient task completion and align with product goals
- Lead discovery and exploratory research in ambiguous or undefined problem spaces, in collaboration with Research where appropriate
- Plan, design, and execute mixed-method research independently, selecting appropriate approaches based on context
- Map user journeys, workflows, mental models, and pain points across roles and product areas
- Synthesize findings into clear problem definitions, opportunities, and actionable design directions
- Use both qualitative and quantitative insights (e.g. usability findings, behavioral data) to inform decisions and shape product direction
- Contribute to and shape product vision and longer-term experience direction within your product area
- Influence roadmap priorities through evidence-based insights and structured problem framing
- Translate business goals, regulatory requirements, and user needs into clear design strategies
- Connect research insights directly to business outcomes and product decisions
- Provide clear, structured recommendations to stakeholders to support decision-making
- Work closely with product managers, engineers, and domain experts in planning and delivery
- Facilitate workshops and design discussions (e.g. discovery sessions, journey mapping, problem framing) to align teams, drive progress, and support decision-making
- Communicate design rationale clearly, using evidence, principles, and structured thinking to support alignment and influence decisions
- As a senior individual contributor, support and guide other designers through structured feedback, shared standards, and day-to-day collaboration, helping raise overall quality and consistency of design output
- Contribute to shared design systems, patterns, and standards across products
- Ensure alignment with accessibility requirements and inclusive design practices
- Promote and uphold consistency and scalability across a multi-product ecosystem, supporting the effective use of shared patterns and standards
- Apply AI tools where they add value to research, ideation, and design workflows
- Design and contribute to AI-enabled features, considering usability, transparency, user trust, and responsible use, while also understanding how AI behavior impacts the user experience
- Define and evaluate success criteria for AI-supported experiences where relevant
- These examples illustrate what success in this role can look like over time:
- Your product area develops a clear, evidence-backed experience direction that guides design decisions
- Design decisions are grounded in user insights, regulatory context, and business goals
- Product partners increasingly rely on UX to support problem framing, prioritization, and decision-making
- Complex workflows become easier, safer, and more efficient for users, with clear improvements in usability and task completion
Application process
- A portfolio is required as part of the application, demonstrating:
- End-to-end design work across complex digital products
- Clear problem framing, design rationale, and decision-making
- Evidence of research, iteration, and delivery outcomes
Salary benchmarks
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
Company
Company HQ
Alphen aan den Rijn, Netherlands
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
Share this job
View 34 more jobs at Wolters Kluwer