Customer Success Specialist, Too Good To Go
Mid Market
$49.4-70k
OTE
$49.3-58k
BASE
3-5 days a week in office
Marketplace for shop and restaurant food waste
Be an early applicant
Marketplace for shop and restaurant food waste
1001+ employees
Be an early applicant
$49.4-70k
OTE
$49.3-58k
BASE
3-5 days a week in office
1001+ employees
Company mission
To inspire and empower everyone to fight food waste together.
Role
Who you are
- Experience in Customer Success, Implementation, Account Management or Business Development. Industry experience that translates well include: food, hospitality, media and technology
- Outstanding communication skills with excellent commercial acumen and who is able to build long-term relationships with stakeholders
- Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations
- You have the ability to work cross-functionally to develop strategies to grow Key Account stores
- You are energised by the perpetually changing environment that characterises a scale-up
- You are a self-starter who is efficient and able to manage your own workload, but also get energy from working together in a team and actively contributing to team meetings and targets
- You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet
What the job involves
- We’re looking for an exceptional Customer Success Specialist - Mid-Market to join us and help grow our impact across the US based in Chicago
- We are seeking a proactive midmarket Customer Success Specialist to strengthen and expand our relationships with partners and uncover opportunities to save meals
- In this role you will be the main contact for Key Partners and work closely with them on resolving issues and improving performance
- You will oversee the implementation and the lifecycle of client programs, working closely with Sales, Store Operations, and Marketing teams to maximize value and contribute to our mission of reducing food waste
- You will focus on partner relationships, retention and data analysis to inspire stores towards a more sustainable behaviour to help us grow our mission
- You will manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email, and directly on the field, building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership
- You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate
- You will offer a great customer experience while optimising the amount of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand
- You will develop in-depth knowledge of how Too Good To Go works to collaborate closely with other teams to spot challenges early on and enhance efficiency
- You will analyse data, generate reports and provide recommendations on how to improve our KPIs. You conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these and actioning them
Application process
- Submit your CV and Cover letter in English
- Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging
Our take
With more than one-third of food wasted in shops and restaurants, tonnes of otherwise quality goods are unnecessarily lost. Too Good To Go connects customers to restaurants and stores that have unsold, surplus food, offering steep discounts. Through this, businesses can sell surplus meals that would've otherwise gone to waste, and the environment wins as no food is wasted.
The company has certainly found its niche with sustainability-conscious consumers (a group that is growing in size as environmentally-focused consumers get more spending power). Too Good To Go's app has over 90M users across 18 countries and 215,000+ partners including retailers, hotels and restaurants such as ALDI, Carrefour, Accor and YO! Sushi.
The company is also creating a food waste movement website intended to be an informative source of knowledge regarding the issue. This is part of a wider strategy at raising awareness of the food waste problem, to get more users on board and further help the planet.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
56% female employees
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$31m
CONVERTIBLE
Jan 2021
$31m
SERIES A
Total funding: $72.9m
Company benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
- Enjoy hybrid working from our great offices, and at home
- Generous time off policies including 20 paid vacation days, 10 paid sick days, 5 paid wellness days, and 13 paid holidays per annum
- Extra paid parental leave beyond local legislation and the option to take an extra week of unpaid leave
- 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
- 50% employer paid health coverage options for your family
- Regular social events; Coffee, snacks and fully-equipped kitchens
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
Company values
- We build a legacy: We're innovators who stay humble, recognizing we can't do this alone. We never forget who we've always been: food lovers
- We raise the bar: We're brave, ambitious and growth-minded, always striving to do better and be better
- We win together: We're team players, relationship builders, and always take collective responsibility, staying accountable for our actions as one
- We keep it simple: We're thoughtful, focused and transparent, doing the complicated work to share a straightforward message
- We care: We're respectful of our people, supportive of our partners and users, and will always have fun along the way
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Jamie Crummie
(Co-Founder)Studied Law at the University of Leeds.
People progressing
Joined as a Business Developer and transitioned to a Marketing Specialist after one year.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Too Good To Go
Lizander Oros (Talent Sourcer)
- Everyone should be heard in the fight against climate change. Our management team is 50% women - but we’re working to ensure diverse identities are reflected across all levels
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