Account Manager, Extend
Mid Market Growth Strategy
$100k
OTE
+ Stock
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$100k
OTE
+ Stock
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- Bachelor’s degree with 2-5 years experience in a dynamic startup environment owning customer relationships
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels
- You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans
- In-depth understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives both internally and externally
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
- Ability to manage and influence effectively through persuasion, negotiation, and consensus-building
- Ability to travel 20% to strategic client sites and other locations as needed
What the job involves
- Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
- Lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets
- Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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