API/SDK Customer Support Engineer, Matterport
$60.6-104.2k
+ Equity & Company ownership in the form of RSU’s
Spatial computing platform
Job no longer available
Spatial computing platform
501-1000 employees
Job no longer available
$60.6-104.2k
+ Equity & Company ownership in the form of RSU’s
501-1000 employees
Company mission
To establish 3D models as a primary medium for experiencing, sharing, and reimagining the world.
Role
Who you are
- 2-4 years experience in: Building applications using Javascript and Python in a UNIX/Linux environment, GraphQL API, SSO/SAML implementation and maintenance, and A technical support role
- Comfortable speaking with customers over email and phone/video
- Strong communication and collaboration skills, both within the immediate team and cross-functionally
- Able to work independently and manage priorities effectively in a fast-paced environment
- Experience supporting enterprise-level customers
- Experience with Salesforce, Jira, Confluence (or similar tools) to manage customer cases and reporting bugs
- Experience with git and Github
- Associate, B.S degree or technical certification in computer programming
What the job involves
- The API/SDK Customer Support Engineer resolves customer issues related to the Matterport Application Programming Interface (GraphQL API) and the Matterport Software Development Kit (Javascript SDK)
- This position is a great opportunity to use new and groundbreaking Matterport software to help customers turn their vision into reality
- The API/SDK Customer Support Engineer works directly with Matterport customers to assist with basic and complex API/SDK issues that include installation, configuration, and debugging of customer applications using Matterport’s programming interfaces
- The API/SDK Customer Support Engineer contributes best practices and guidelines to continuously improve the production quality and capacity of Matterport software and service offerings
- Advise customers and employees about available capabilities and methods in the Matterport API and SDK
- Take ownership of questions and issues, including initial troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution
- Build sample Matterport applications that highlight the value of Matterport’s SDK
- Follow up with customers in a timely manner on assigned cases
- Maintain a high level of customer satisfaction with all customers (CSAT)
- Work with multiple teams within the organization including Platform, Solutions Engineering, and SDK team
- Collaborate and provide feedback on common or emerging issues
- Contribute to the creation of department procedures and processes; writing documentation and instructions
Our take
Matterport is the leading spatial data company focused on digitizing and indexing the built world. Its spatial computing platform turns buildings into data in order to make spaces more valuable and accessible.
Matterport serves a wide range of industries, including property, construction, insurance, and retail planning. Through its services, the company aims to enable anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any given space. Thus far, millions of spaces in more than 150 counties have been captured on the platform.
Matterport has made several high-profile partnerships and collaboration efforts, including with Facebook AI Research, and retail giant GUESS. The company has also made several strategic acquisitions in Enview and VHT Studios. As the company further optimizes and releases new platform capabilities, Matterport is well set to see continued expansion and revenue gains.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2020
$39.1m
LATE VC
Mar 2019
$48m
SERIES D
Total funding: $153.1m
Company benefits
- Work from home opportunities
- Comprehensive health, vision, and dental
- Hackathons and tech talks
- Flexible time off
- Stock options
- Commuter benefits
- Conferences and continuing education
- Charitable donation matching
Company values
- Innovation
- Passion
- User Happiness
- Teamwork
- Navigating Uncertainty
Company HQ
Sunnyvale, CA
Articles
Leadership
Dave Gausebeck
(Co-Founder & Chief Scientist)Previously worked as Staff Technical Architect at at PayPal for 9 years
Matt Bell
(Co-Founder)Studied Computer Science at Stanford University. Previously worked as Research Software Engineer at Google.
Share this job
View 10 more jobs at Matterport