UX Researcher, Pointclickcare
8 Month Contract, Senior Care
$40 - $54 a year
More information about location
Technology for long-term care providers
Be an early applicant
Technology for long-term care providers
1001+ employees
Be an early applicant
$40 - $54 a year
More information about location
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed
- Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field
- Experience as a user experience researcher or similar role with a customer focus
- Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience
- Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches
- Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics
- Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud
What the job involves
- The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful
- Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate
- Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively
- This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies
- They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases
- Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices
- Other duties as assigned
- 25% travel to conduct onsite research required
Application process
- Must have portfolio attached for eligibility
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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