Sales Operations Analyst, Aircall
Senior
$80-115k
+ Bonus & Equity
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
$80-115k
+ Bonus & Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Bachelor's degree in Accounting, Finance or a related field
- 2+ years experience in a sales operations analyst role or equivalent experience
- Strong analytical skills and attention to detail
- Proactive, organized and can effectively prioritize
- Experience in finding and delivering insights, not just data on a spreadsheet
- Advanced skills in Microsoft Excel/Google Sheets
- Excellent communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment
- Globally minded - we are a global team supporting EMEA, NA and APAC
- Nice to have: Looker experience, SaaS experience, experience calculating commissions
What the job involves
- We are seeking a skilled Analyst to join our Revenue Operations team at Aircall
- If you have a passion for data in all its forms and experience working with sales and operational leaders, we want to talk to you
- As we're looking to continue our rapid sales growth, we need someone that will help us identify opportunities, manage our sales performance and build discipline across our entire Sales organization
- Act as a business partner for our key sales and operational leaders
- Monitor performance of our Sales organization by building strong KPI reporting and analysis to ensure alignment of performance and expectations
- Enhance pipeline management by instilling sales process discipline, adherence to standards and excellence in execution while holding sales managers accountable to quality and accuracy
- Scope and design key sales processes, ensuring global and cross functional alignment
- Forecast management including defining and managing weekly, monthly and quarterly forecasts, working closely with key stakeholders to ensure accurate business
- Participation in annual planning, including compensation design, quota planning, territory management, quota distribution and change management
- Involvement in global commission process, including the calculation of commission payments, reconciliation of commission reports, and the review of commission inquiries from sales representatives
- Develop and maintain commission policies and procedures in accordance with company policy
- Create and maintain widely used dashboards using Looker, our data visualization tool, Salesforce and our commissions tool Captivate IQ
- Create ad-hoc reporting as needed
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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