Senior Solution Architect, Ushur
$150-175k
Plus bonus and equity
10-15% travel required
AI-powered customer experience automation
Be an early applicant
AI-powered customer experience automation
201-500 employees
Be an early applicant
$150-175k
Plus bonus and equity
10-15% travel required
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- 10+ years of experience designing technical solutions for cloud applications in enterprise environments
- Proven software development experience, with proficiency in modern programming languages and frameworks including Python, JavaScript, HTML, CSS, and MJML
- Deep expertise in architecting end-to-end technical solutions that balance scalability, security, operational excellence, and customer business needs
- Extensive experience architecting integrated enterprise solutions across CRM platforms, Contact Center technologies, Customer Data Platforms (CDPs), and analytics/data warehousing systems to drive scalable customer engagement and actionable insights
- Demonstrated ability to architect solutions that align with business objectives and enhance the overall customer journey
- Hands-on experience with technologies enabling omnichannel communications, such as SMS gateways, VoIP systems, chatbot frameworks, and social media integration tools
- Experience designing AI/ML-enabled customer solutions, with understanding of model types (e.g., CNNs, RNNs, transformers) and predictive analytics
- Deep understanding of cloud-native solution design principles, including high availability, scalability, and security best practices
- AWS Certified Solutions Architect – Associate certification or equivalent (e.g., Azure Solutions Architect Expert, Google Cloud Associate Cloud Engineer) required
- Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel
- Strong problem-solving and negotiation skills, combined with exceptional communication abilities to present complex solutions clearly to C-suite stakeholders
- Live Ushur’s values by putting people and customers first, embracing continuous growth, and consistently delivering with excellence
What the job involves
- The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers
- In the role of Senior Solution Architect, you will drive quality and scalable solution designs for our customer implementations.
- You will be part of the growing team and collaborative environment where your opinion and ideas matter
- Design and build complex, scalable workflows using industry best practices and Ushur’s platform capabilities
- Develop high-quality solution documentation such as ERDs, data flow diagrams, and business process flows
- Establish and promote solution standards and best practices across Sales Engineering and Consulting teams
- Drive post-sales technical implementation, troubleshooting, and support to ensure long-term customer success
- Lead scope definition, requirements gathering, solution design, configuration, testing (unit and UAT), and deployment across customer engagements
- Provide technical oversight across multiple concurrent customer projects, ensuring quality, consistency, and adherence to best practices
- Serve as a subject matter expert, guiding both business and technical stakeholders through solution strategy and delivery
- Translate business requirements into end-to-end technical solutions, including scalable architecture and system integrations
- Conduct both in-person and remote sessions with senior client stakeholders, including technical and business executives
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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