Head of EMEA, Cresta
+ Equity
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
501-1000 employees
Job no longer available
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 10+ years of experience leading regional or country-level go-to-market efforts in Europe, ideally as a GM or Head of Sales
- Proven track record selling complex enterprise SaaS solutions to strategic accounts
- Deep understanding of the customer experience (CX) ecosystem and how AI is reshaping it
- Ability to operate autonomously in a high-growth, fast-paced environment
- Strong leadership, cross-functional collaboration, and team-building capabilities
- Fluent in English; other European languages are a plus
Desirable
- Experience launching or significantly scaling a GTM function in a new region
- Background in AI, contact center technology, or enterprise CX platforms
What the job involves
- Cresta is hiring our first Head of EMEA
- This is a rare opportunity to establish and scale a region from the ground up
- You will be responsible for defining and executing the EMEA go-to-market strategy, building and leading a high-performance team, and personally landing and expanding our earliest enterprise accounts in the region
- You’ll partner cross-functionally with Marketing, Product, and Sales to bring Cresta’s value to strategic customers across Europe
- Define and own Cresta’s EMEA go-to-market strategy, aligned with global company goals
- Lead all revenue-generating activities in the region, including enterprise sales, channel strategy, and customer growth
- Act as a player-coach: personally drive high-value opportunities while recruiting and developing a world-class regional team
- Build the foundational GTM infrastructure across sales, marketing, partnerships, and post-sale support
- Represent EMEA customer needs internally to Product and Engineering to influence roadmap priorities
Salary benchmarks
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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