Customer Success Implementation Manager, Remote
Customer Experience
$22.9-77.2k
+ Stock options
HR solutions for distributed teams
Open for applications
HR solutions for distributed teams
1001+ employees
Open for applications
$22.9-77.2k
+ Stock options
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- 1-3 year’s experience in Customer Success / Sales / Customer-facing implementation/onboarding roles ideally within a product and tech-focused environment
- Proven track record of onboarding, educating and developing new customers, with a keen ability to understand client’s needs and suggesting targeted solutions to further enhance growth opportunities
- Experience with successfully identifying early-stage expansion opportunities
- Experience managing implementation/onboarding projects, complex processes & workflows aiming to deliver flawless experience and first success milestone to new clients
- A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
- Successful experience writing, speaking, and presenting to customers and stakeholders
- Experience working in a fast paced environment
- Experience working across a large book of customers
- Excellent attention to detail
- Fluent English, both written and spoken
What the job involves
- Responsibility for the customer journey, with a strong focus on client onboarding and client relationship building
- Own full education and providing solutions to each new client
- Become a global HR expert, sharing your expertise on all of Remote’s product and services with our customers, with specific attention for Employer of Record, Global Payroll & Contractor management
- The challenge of introducing all of Remote’s features to our new clients, as well as coordinating a seamless onboarding for their employees
- The opportunity of client onboarding and laying the foundations for our client’s long term success
- The possibility to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams
- The opportunity to become a trusted partner to the customer for use-cases and product functionality, while ensuring delivery model is focused on quality and customer success outcomes. You can help educate and train customers on key information and processes to set them up for success
- You'll report to: Manager of Customer Success Implementation
Application process
- Async Exercise
- Interview with recruiter
- Interview with team members (no managers present)
- Interview with hiring manager
- Prior employment verification check
- Please fill out the form and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries they offer services for to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company values
- Kindness
- Excellence
- Ownership
- Transparency
- Ambition
Company HQ
Fisherman's Wharf, San Francisco, CA
Articles
Leadership
Job van der Voort
(CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(COO)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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