Account Owners Manager, Funnel
$165-210k
More information about location
4 days a week in office
Data collection automation software
Be an early applicant
Data collection automation software
201-500 employees
Be an early applicant
$165-210k
More information about location
4 days a week in office
201-500 employees
Company mission
To democratise data by empowering marketers and, over time, all business users to work confidently with their data.
Role
Who you are
- A builder who thrives in moments of structural evolution
- A revenue-oriented customer leader who understands both retention mechanics and expansion strategy
- Comfortable owning a split target across GRR and Expansion - and managing the trade-offs between them
- Decisive and accountable; willing to have difficult conversations in service of performance
- Analytical and detail-oriented; you believe consistency beats intensity
- An effective cross-functional partner who can operate within a globally distributed organization
- Motivated by high standards and committed to building a team in your image
- 5–10+ years of SaaS experience in Customer Success, Account Management, or post-sales revenue roles
- 3+ years of frontline leadership experience
- Demonstrated success managing teams against retention and expansion targets
- Strong forecasting discipline and pipeline inspection experience
- Experience implementing or operating within structured sales methodologies
- Track record of hiring well, coaching effectively, and managing performance rigorously
- Executive-level communication skills and credibility with sophisticated customers
What the job involves
- We are hiring a Manager, Account Owners (US) to lead our Managed customer segment (excluding Strategic accounts)
- Account Owners are single-threaded leaders of their portfolios - responsible for product adoption, relationship health, renewals, and expansion
- Rather than splitting commercial and success responsibilities across multiple roles, they own the full post-sale customer lifecycle - from onboarding and adoption through renewal and expansion
- As Manager, you will lead this team as we continue scaling and refining the Account Owner model - elevating standards, strengthening execution, and building a disciplined post-sales engine
- You will own and shape team-level performance across Gross Revenue Retention (GRR) and Expansion, building the systems and clarity required for predictable growth
- This is a revenue leadership role within our post-sales organization - foundational to how Funnel grows
- Lead and develop a team of Account Owners transitioning into a unified post-sales model
- Set clear, non-negotiable performance standards tied to retention, expansion, and customer outcomes
- Hire selectively, coach consistently, and actively manage performance
- Build independent, strategic operators - not deal-dependent followers
- Drive team performance against Gross Revenue Retention and Expansion targets
- Ensure disciplined forecasting across renewals and expansion opportunities
- Proactively identify churn risk and unlock growth within the portfolio
- Balance customer advocacy with commercial accountability
- Implement repeatable playbooks for onboarding, adoption, executive engagement, and renewal
- Establish inspection rhythms and systems that make performance predictable
- Partner cross-functionally to align customer strategy with Product, Sales, and global leadership
- Translate strategy into execution with clarity and precision
Our take
Nowadays, marketers have access to more data than ever to measure the performance of their campaigns. However, meaningful business decisions can only be made from the data if it is well structured, processed and interpreted. So Funnel was founded to make sure marketers are getting the most of their data.
Funnel is a no-code tool that automatically collects and organises marketing data. It presents data in business-ready visualisations, allowing users to make performance optimisation decisions with extreme ease and little technical expertise.
The tool has found a place in organisations who trust its capability to enable better marketing judgements. As a result, the company has grown tremendously since being founded, securing clients such as Samsung and Home Depot. It is now looking to expand its offering, for example through the acquisition of marketing measurement company Adtriba.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$66.5m
LATE VC
Jan 2020
$47m
SERIES B
Total funding: $134.6m
Company benefits
- Comprehensive insurance including medical, dental, vision, and life
- 120 hours (15 days) of Paid time off (PTO)
- 401k matching - dollar for dollar up to 6%
- Industry leading 14 Weeks Parental Leave (i.e. Maternity and Paternity) at 100% compensation, with a “ramp up” period to return to work
- Transparent career ladder for advancement
- Free use of state of the art office gym facilities
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Fredrik Skantze
(Co-Founder & CEO)Previously co-founded UK online retailer Autoquake, before moving on to work a brief spell as Chief Product Officer at Keybroker. Just prior to Funnel, also co-founded and served as CEO at Facebook advertising tool Qwaya.
Per Made
(Co-Founder & CMO)Previously also worked at Keybroker in the capacity of Chief Business Development Officer, before co-founding Qwaya alongside Skantze and working as its CCO.
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