Engineering Manager, Maze

• You have 7+ years of software engineering experience, including 3+ years leading teams focused on platform, infrastructure, or reliability
• You have a proven track record of driving platform and developer experience initiatives that improve productivity, reliability, and system scalability
• You’re comfortable working across cloud infrastructure (AWS, GCP, or similar), CI/CD systems, and monitoring/observability tools
• You're familiar with modern AI technologies and infrastructure patterns, and understand how to build systems that scale with AI-driven product features
• You care about the developer experience as much as the end user experience
• You bring structure and calm to complex systems and operational challenges
• You have experience leading or collaborating on incident response, reliability reviews, and capacity planning
• You’re skilled at managing remote engineers across time zones and fostering strong communication and collaboration
• You value mentorship and creating an environment of ownership, growth, and continuous learning
• We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture

Desirable

• Leading and growing an infrastructure team of 3–5 engineers focused on SRE and DevX initiatives
• Driving reliability, observability, and performance across Maze’s services and infrastructure
• Designing and evolving internal tooling, CI/CD pipelines, and cloud infrastructure that enable product teams to move fast and safely
• Preparing infrastructure and tooling to support AI/ML workloads at scale, ensuring reliable performance and cost efficiency as AI usage grows
• Supporting engineers through coaching, mentorship, and clear career development paths
• Lead and support a team of engineers focused on building and scaling the platform that powers Maze’s product teams
• Partner with peers in engineering leadership to define technical strategy and drive initiatives that improve reliability, scalability, and developer experience
• Collaborate with stakeholders across Product and Engineering to ensure our infrastructure, tooling, and processes enable teams to deliver efficiently and confidently
• Bring a thoughtful, people first approach to performance, feedback, and development conversations
• Own incident management processes, including on-call rotations, post-incident reviews, and continuous improvement of system reliability and MTTR
• Hire, mentor, and develop high-performing engineers who are excited about the intersection of infrastructure and AI
• Balancing technical excellence with pragmatic delivery in a high growth, remote environment
• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze
• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge
• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions