Director of Strategy and Operations, ServiceNow
$189.1-331k
+ equity (when applicable), and variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$189.1-331k
+ equity (when applicable), and variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15 + years of relevant work experience, preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
- Top-notch data analysis and problem-solving skills, with an ability to synthesize
- Experience working within the product development process, thrives in a matrixed environment, and can establish credibility with product, engineering, and GTM principals, and an understanding of operational and go-to-market implications of their recommendations
- Ability to gain and maintain an intimate understanding of key business drivers, proactively proposing ways to increase business performance and efficiency
- Guide cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and operationalization
- Self-starter who thrives in fast-paced, high-growth environments
- Outstanding organizational and communication (verbal, written, and presentation) skills
- Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done
- Knowledge of the SaaS space and business model
- Experience with the manufacturing industry, particularly on the operational and IT side, is a plus
- Previous management experience and a track record of developing talent are desirable
What the job involves
- We are looking for a Director of Strategic Operations for our Technology Solutions Business Unit. This critical role will be a trusted advisor to the Technology Solutions VP & GM and a respected partner to cross-functional principals across product, engineering, design, sales, marketing, and customer success
- This role will support both operational and strategic aspects of the business. You will solve complex business problems by undertaking research, leveraging data, and then driving results
- You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business goals
- This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company! Technology Solutions sits within our Technology Workflows group of Business Units. Technology Solutions is helping our customers transform across their Operational Technology domain and their Cloud operations
- Thought partner with the general manager, product principals, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform recommendations
- Identify value-creation opportunities across our business. Study and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output
- Drive the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning
- Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations
- Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations
- Support alignment between BUs and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional principals to coordinate business activities and proactively distill and communicate relevant information
- Represent the BU team in cross-functional initiatives and programs
- Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
- Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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