Staff Inbound Product Manager, ServiceNow
Platform & AI Innovation
$147.3-257.8k
Plus equity (when applicable) & Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$147.3-257.8k
Plus equity (when applicable) & Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This role requires a blend of strategic thinking, technical acumen, and excellent communication skills. '
- 8+ years of software product management experience
- Proven experience in product management, with a focus on software architecture or AI platforms
- Strong understanding of AI/ML architectures, safety frameworks, and performance optimization
- Experience in managing large-scale systems with complex, real-time data processing needs
- Familiarity with security protocols, risk management, and compliance in AI systems
- Excellent cross-functional collaboration skills, able to bridge technical and business teams
Desirable
- Experience with enterprise platforms (e.g., ServiceNow) and implementing AI systems with strict quality and performance requirements
- Knowledge of AI risk management, ethical AI design, and advanced security practices
- Passion for innovation and technology
- Entrepreneurial mindset with a proactive and hands-on approach
- Ability to thrive in a fast-paced, dynamic environment
- Customer-centric focus with a deep understanding of user needs
What the job involves
- The platform & AI innovation product management team is a newly created product function with the carter to accelerate top-line growth and radically improve the value delivered and competitiveness of the portfolio products in the ServiceNow platform
- This team is responsible for identifying strategic new market opportunities leveraging technology such as GenAI, designing, and prototyping new product solutions closely with customers, partners, and internal business unit stakeholders, bringing the product to the market and driving adoption
- We’re seeking a strategic Product Manager to lead the architectural development of Agentic AI, with a strong focus on quality, performance, and safety
- You will shape how AI agents function autonomously in enterprise workflows, ensuring they meet the highest standards of scalability, security, and reliability
- This is a hybrid work schedule position with strong preference for candidates in California
- Define and manage the architecture for Agentic AI, ensuring seamless integration and system performance
- Collaborate with engineering teams to build robust, scalable AI agents focused on reliability, security, and efficiency
- Lead initiatives to ensure the safety and compliance of AI agents, adhering to data privacy and ethical standards
- Develop and monitor quality benchmarks, performance metrics, and security protocols for AI agents
- Oversee testing strategies and performance optimizations, ensuring agents meet strict enterprise-grade standards
- Address risk management in AI behavior to ensure agents operate within defined safety parameters
- Foster collaboration across engineering, AI Research, and security teams to ensure high-quality agent delivery
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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