Customer Success Operations Specialist, Retraced

Salary not provided

Power BI

ChatGPT

Mid and Senior level

Remote in Germany, Spain

Compliance for fashion & textile supply chains

Open for applications

Compliance for fashion & textile supply chains

21-100 employees

B2BArtificial IntelligenceSustainabilityComplianceFashionSupply ChainSaaSAutomation

Open for applications

Salary not provided

Power BI

ChatGPT

Mid and Senior level

Remote in Germany, Spain

21-100 employees

B2BArtificial IntelligenceSustainabilityComplianceFashionSupply ChainSaaSAutomation

Company mission

To accelerate and humanize the global fashion industry towards honest responsibility for our planet.

Job

Company

Role

Who you are

Minimum 3 years of experience in sales operations, customer success operations, CRM management, or data analysis, ideally in a SaaS or tech company
Strong technical background with a solid understanding of CRM tools, system integrations, and automation
Basic coding skills to communicate effectively with technical teams and manage system integrations
Experience generating performance reports, building dashboards, and monitoring tool usage
Excellent communication skills to liaise across different teams and support operational processes
Familiarity with automation tools (e.g., n8n, Make.com, IFTTT) and AI technologies (e.g., ChatGPT, Copilot) is a bonus
Existing experience with Power BI or similar would be nice to have

What the job involves

You will become the platforms and tooling guru for the customer success team, building automations and integrations to ensure your team are working at the pinnacle of efficiency by utilizing all the tech!
You'll remain up to date on available resources to ensure we are delivering exceptional service to our clients on their journey to make their supply chains more sustainable through the Retraced platform
As a Customer Success Operations Manager, you will play a critical role in managing and optimizing our CRM tools and operational systems
You'll be helping the team maximize the value of our platforms and systems
Identifying and implementing opportunities to automate processes, streamlining operations
Optimizing CRM tools to enhance efficiency and productivity across teams
Monitoring tool usage, ensuring seamless system integration and data accuracy
Collaborating with cross-functional teams to understand operational needs and support processes
Generating reports and creating internal dashboards to track performance and system efficiency
Acting as a technical liaison between teams, ensuring smooth communication and operational alignment
Providing training and support to team members for CRM tools and related systems
Maintaining comprehensive documentation of processes, tools, and integrations

Our take

Retraced addresses a key challenge in the fashion and textile industry: achieving supply chain transparency and sustainability. As brands face rising regulatory demands and sustainability goals, tracking compliance and materials across global supply chains is a major obstacle.

The company provides a platform that digitises and tracks supply chains, enabling efficient compliance management and enhanced transparency. By leveraging AI and process automation, it helps brands streamline sustainability efforts and engage effectively with both suppliers and customers.

Recent funding will drive the development of its platform, expanding its capabilities and helping over 150 fashion brands achieve their sustainability objectives. With this support, the future of supply chain management is an exciting space for Retraced.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2024

$15.7m

SERIES A

Nov 2022

$6.8m

EARLY VC

Total funding: $23.6m

Company benefits

Unlimited holidays
Regular team events
Development budget to support your career growth

Company values

Cooperation
Building strong, successful relationships

Company HQ

Oberbilk, Düsseldorf, Germany

Articles

Retraced secures €15M for fashion brands' sustainability management

Leadership

Lukas Puender

(Co-Founder & CEO)

Also Co-Founder at sustainable footwear and accessory brand Cano Clothing Company.

Peter Merkert

(Co-Founder & CTO/CISO)

Previously worked as a Lead Frontend Developer at Salamantex and as a Full-Stack Developer at Lemundo. They also spent time at TT Games as a Junior Render Tech Programmer working on the LEGO video games.

Philipp G. Mayer

(Co-Founder & CPO)

Also Co-Founder at Cano Clothing Company. Previously worked in Private Equity at Avedon Capital Partners and in Sales Controlling at L'Oréal.

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