Billing Operations & Strategy Associate Manager, Coinbase
$130.9-154k
Digital currency exchange
Be an early applicant
Digital currency exchange
1001+ employees
Be an early applicant
$130.9-154k
1001+ employees
Company mission
To increase economic freedom for more than 1 billion people.
Role
Who you are
- 5+ years in billing, revenue, or finance operations, including direct process ownership
- Experience leading or mentoring teammates and managing operational queues to SLA
- Strong command of billing and invoicing systems and reconciliation, with hands-on experience in NetSuite, Salesforce, or comparable tools
- Track record of improving operational processes through automation and tooling
- Working familiarity with SOX controls and the financial close
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
What the job involves
- This team owns billing for Coinbase's Custody and Prime institutional products: invoicing accuracy, collections, revenue controls, and the automation roadmap that scales all of it
- As Associate Manager, Billing Operations & Strategy, you will run day-to-day billing operations and lead the work to make them faster, cleaner, and more automated, partnering closely with Finance, Revenue Accounting, and Engineering
- Your work will directly underpin how Coinbase recognizes institutional revenue and maintains client trust at scale. This is a high-impact role where operational rigor meets strategic execution
- Own day-to-day billing operations for Custody and Prime, including invoicing accuracy, the monthly close, and the billing ticket queue
- Lead and develop the billing operations team and coordinate BPO support
- Drive billing and collections automation, including AI-assisted drafting and ticket triage, to improve cycle time, cost, and quality
- Partner with Revenue Accounting, FP&A, Engineering, and Sales on billing systems and the migration from Salesforce to the Prime platform
- Execute and maintain evidence for billing-related SOX controls
Our take
Coinbase has built a reputation as one of the most accessible entry points into the world of cryptocurrency. With features like crypto wallets, direct bank account linking, and merchant payment tools, it's helping bring crypto into the mainstream. But the company isn't just relying on its early success, it's evolving fast to stay relevant in a rapidly changing market.
For example, its doubled down on institutional clients, now serving as the custodian for the majority of approved Bitcoin and Ethereum ETFs. Its Prime platform also offers a full suite of services for hedge funds, asset managers, and financial institutions. As demand for regulated crypto products rise globally (particularly in Asia), Coinbase is ready to expand.
Its also making moves to engage with younger audiences, by partnering with Riot Games to sponsor global eSports events for League of Legends and Valorant. This partnership highlights Coinbase's strategy to integrate Web 3.0 technologies into mainstream entertainment, aiming to bridge the gap between gaming and cryptocurrency for a new generation of users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2018
$300m
GROWTH EQUITY VC
Aug 2017
$108.1m
SERIES D
Total funding: $528.5m
Leadership
Brian Armstrong
(Co-Founder & CEO)Previously founded UniversityTutor.com, also worked as a Software Engineer at AirBnb
Alessia Haas
(CFO)Previously held various head positions, including VP at GE Healthcare, Director at Merrill Lynch and CFO at CIT Bank and Oz Management
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