Senior Technical Support Analyst, Urbint
CA$85-100k
More information about location
AI-driven risk prediction for infrastructure industries
Open for applications
AI-driven risk prediction for infrastructure industries
101-200 employees
Open for applications
CA$85-100k
More information about location
101-200 employees
Company mission
To build a world with zero safety incidents.
Role
Who you are
- The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills
- 3-5 years of experience in application support, business systems analysis, or software development, with a focus on complex, enterprise-level applications
- Proven track record of managing and resolving high-priority incidents and complex technical challenges
- Strong expertise in software systems, troubleshooting methodologies, and root cause analysis
- Excellent problem-solving skills and a strategic mindset, with the ability to anticipate potential issues and proactively address them
- Exceptional communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders
- Proficiency in database management and SQL; experience with data analysis and reporting tools is a Plus
- Proven leadership abilities, with experience mentoring and developing junior team members
- A commitment to continuous learning and professional development, with a passion for leveraging technology to drive business success
- Strong customer service skills and ability to handle multiple tasks and prioritize effectively
- Ability to develop strong product/technology/industry knowledge
What the job involves
- The Senior Technical Support Analyst will play a pivotal role in overseeing the performance and stability of critical business applications
- Working closely with development teams, IT staff, and business stakeholders, the Senior Specialist will ensure seamless operation, identify and resolve complex issues, and lead initiatives to enhance application functionality
- Leading the diagnosis, troubleshooting, and resolution of advanced application issues, providing technical expertise and guidance to junior team members
- Collaborating with business units to gather and analyze requirements for new features and system enhancements, translating these into actionable technical specifications
- Developing and implementing robust monitoring and performance tuning strategies to ensure optimal system availability and efficiency
- Designing and conducting comprehensive training sessions and workshops for end-users and stakeholders to promote best practices and effective use of business applications
- Creating, updating, and refining technical documentation, policies, and procedures to support ongoing system operations and knowledge transfer
- Acting as the customer's “Voice”
- Proactively identifying opportunities for system optimization and process improvements to drive operational excellence and support business goals
- Managing and maintaining relationships with external vendors and service providers to ensure quality support and timely resolution of issues
- Leading efforts in evaluating and integrating new technologies and tools that align with the organization's strategic objectives and future growth
Our take
Infrastructural companies must be particularly vigilant in identifying and preventing incidents, due to the damage they could cause and the loss of access to services that customers may experience. However, the lack of visibility of a wide range of issues such as worker safety and infrastructural damage makes this difficult and regularly results in expensive incidents.
Urbint provides an AI-driven platform for incident detection and prevention within infrastructural industries such as energy, telecommunication, and networking companies. The company leverages AI and the analysis of real-world data to assess the risk of incidents on infrastructural projects, ensuring that clients have the appropriate software and insights to predict and prevent incidents days in advance.
Whilst incident prediction and prevention of digital infrastructure is commonplace, Urbint has recognized the lack of such a solution for physical infrastructures such as gas, electric, and communication industries. Through its platform, the company claims it can reduce the likelihood and thus time, health risk, and financial cost of infrastructural incidents, whilst improving efficiency within incident ticket management systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2024
$35m
LATE VC
Aug 2021
$60m
SERIES C
Total funding: $161.4m
Company benefits
- Best in class medical coverage: Your health matters to us, so we offer a 100% employer-paid plan option
- Flexible vacation: We trust you to manage your workload and take the time off you need. We also offer parental leave and PTO for volunteering in the community
- Team building: We hold regular All Hands meetings to promote transparency and host virtual and in-person activities to foster employee connection
- Wellness stipend: We'll help cover the cost of your health and wellness equipment and services
- Energy stipend: We help offset the cost of your home office utilities and even pay for clean energy credits to go carbon neutral
- Education allowance: We provide a yearly stipend for professional development so you can continue learning
Company values
- Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans
- Focus on impact: We measure and strive to continuously improve our real-world impact
- Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward
- Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs
- Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships
- Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision
Company HQ
Flamingo / Lummus, Miami Beach, FL
Articles
Leadership
Corey Capasso
(Founder & CEO)Previously co-founded Spinback (acquired by Buddy Media/Salesforce), where they served as the President. They also founded Nomi (acquired by Brickstream) where they also served as the President.
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