Sales & Customer Service Specialist, Splend
+ Performance based bonus
5 days a week in office (Cricklewood, London)
Car supplier & support for on-demand drivers
Open for applications
Car supplier & support for on-demand drivers
101-200 employees
Open for applications
+ Performance based bonus
5 days a week in office (Cricklewood, London)
101-200 employees
Company mission
To fundamentally change the way people own and operate a vehicle
Role
Who you are
- You’ll have excellent customer service skills (2+yrs experience is perfect)
- Be a highly effective communicator with the ability to work in a team and build rapport with customers from a variety of cultural backgrounds
- Ability to persuasively present products, understand customer needs, handle objections, and close sales
- Excellent time management skills
- You're tech savvy and have ability to pick up new systems quickly
- Eager to learn, grow and develop in a high growth scale up environment
- Great customer service skills with a customer outcome driven focus and approach
- Strong administrative capabilities
- A current and valid full UK drivers license
- Comfortable commuting and working out of our Cricklewood Hub
- Ability to work weekends as per roster
What the job involves
- The Sales & Customer Service Specialist role is a key business contributor whose primary role is to drive business growth via a customer and solution focused approach
- The role will be responsible for handling walk-in traffic and educating customers on Splends unique and industry leading products and managing a portfolio of existing customers
- Please note this role will be based out of our Cricklewood hub!
- Educating customers across our product suite and service offering and Splends points of difference
- Educating customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey
- Complete in person sales appointments and test drives
- Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals
- Manage existing portfolio of customers to ensure customer success and identify opportunities for in-life upgrades and cross selling
- Maintain an unwavering high level of customer service in line with Splends values and passion for our customers
Salary benchmarks
Our take
Splend was launched with the intention of letting anyone generate an income by driving for Uber, even if they don't own a car. They now own thousands of vehicles across the world, which they rent to people so they can drive for ride-sharing companies.
Splend piggy-backed off the growth of ride-sharing companies, mainly Uber, which enabled it to attract significant investment. Even though the ride-sharing market is starting to wane in popularity, the industry is stilll filled with well-backed companies, and Splend has ridden this wave to becoming a self-sustaining company.
Splend has now moved on to explore other gig economy opportunities like food and parcel delivery, as well as shifting focus to electric and hybrid cars to support the green transition. Recently, it received a grant from the Clean Energy Financing Corporation (CEFC) that will be used to double the number of EVs in its fleet.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"At Splend, you'll find yourself immersed in all parts of the business meaning that you build a complete view of the business and how all departments..."
Funding (last 2 of 4 rounds)
Jun 2023
$12.5m
GRANT
Apr 2022
$93.4m
LATE VC
Total funding: $116.1m
Company benefits
- Private health insurance
- Performance-based bonuses
- 25 days annual leave (excl. bank holidays)
- An extra day off to celebrate your birthday
- Opportunity to participate in the employee share program
- Employee Assistance Program
- Health and Wellbeing allowance
Company values
- Humanity - Working hard to make life better for other people
- In-depth knowledge - Experts in our field, using knowledge to make good decisions
- Positivity - Making positivity the first step to facing any challenge
- Collaborative - Collaborating and sharing ideas, yet staying true to oneself
- Tenacity - Willingness and courage to roll up our sleeves and get stuck in
- Ambition - Ambitious leaders ready to define the future. Simple as that
Company HQ
Sydney, NSW
Articles
Leadership
Chris King
(CEO)Serial founder, who founded Smellgood.com.au, Ignition Music, and Ignition Hire.
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