Deal Desk Analyst, GitLab
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Creative problem solving to meet customer needs adhering to Gitlab policies
- Proven experience in Deal Desk/Sales quoting functions, contract management
- Collaborative style with the ability to communicate clearly and precisely on technical and operational issues
- A strong understanding of revenue recognition in context of contract structures
- A strong understanding of legal documents/terms impacting contract structuring
- Strong sense of ethics and commitment to Transparency
- Exceptional attention to detail
- Technical acumen, especially around CPQ tools
- Experience with Zuora is a plus
- A sense of humor and curiosity and compassion for our customers
- Proven leadership and experience in working across multiple functional areas
- Exceptional communication and interpersonal skills for collaboration across teams
- Strong organizational skills and the ability to manage multiple complex tasks concurrently
- Excellent documentation skills and strong attention to detail
What the job involves
- We're looking for an experienced, dedicated and empathetic Deal Desk Analyst to join our EMEA Deal Desk team supporting our EMEA region
- Our EMEA Deal Desk team is distributed across Europe and supports teams in the region, maintaining SLAs and supporting our EMEA sales teams as GitLab's customer base continues to grow
- Act as a trusted advisor & go-to resource on deal structure, quoting, and order form creation; advises on various contract options to drive deal closure
- Develop knowledge of Gitlab products and pricing models to provide deal structuring and quoting support to our EMEA sales teams
- Support sales as primary advisor for all questions related to deal structure, opportunity booking, subscription management and license delivery
- Interpret deal intent and advise on required approvals based on Deal Approval Matrix, when needed helping obtain approvals
- Review and analyze complex customer contracts and custom, non-standard deal structures to ensure compliance with Gitlab policies (commercial, finance, and legal) and alignment with company objectives
- Act as the point of contact for escalations and complex deal approvals, working closely with cross-functional teams to resolve issues
- Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies
- Work cross-functionally teams (Legal,Billing, Channel, Revenue) to support the Quote to Cash process
- Responsible for reviewing SFDC opportunities to result in accurate booking metrics (Net ARR, ARR Basis, Amount, Recurring Amount)
- Collaborate with system teams to identify solutions for common QTC errors
- Participate in sales region forecast calls, Office hours
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.6m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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