BizOps Associate, Passport

• The ideal candidate will be a strong generalist with excellent judgment, high emotional intelligence, and the ability to grow into a trusted advisor within the organization
• They are resourceful and adaptive, taking ownership of solving ambiguous challenges, handling routine business activities, and managing ad hoc projects that contribute meaningfully to key business objectives
• Bachelor's degree in Business, a related field, or equivalent practical experience
• 1-3 years in an analytical role or a role focused on driving strategic initiatives
• Strong problem-solving skills, with the ability to balance multiple priorities and deliver high-quality work under tight deadlines
• Exceptional communication skills and the ability to present insights in a clear, actionable manner
• High emotional intelligence, with the ability to build strong relationships and serve as a trusted advisor across teams
• A collaborative, proactive mindset, with a focus on driving results and continuous improvement

Desirable

• We are seeking a highly analytical, detail-oriented BizOps Analyst to join our growing team
• This individual will play a key role in supporting strategic initiatives and delivering high-impact analyses across multiple departments
• The BizOps Analyst will work closely with the BizOps Manager and senior leadership to provide insights, streamline processes, and drive operational excellence
• Structure complex and ambiguous business issues across the organization; package and present findings and recommendations to impacted stakeholders
• Lead efforts to save time, reduce costs, or improve the experience for internal teams or customers
• Own ad hoc analyses and requests from Passport’s Management and Leadership teams to aid in decision-making
• Support the definition of key business metrics and provide guidance to functional leads on Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs)
• Assist with routine business reporting, identifying opportunities for improvement and efficiencies where possible