Client Solutions Architect, Arine
$155-175k
More information about location
Comprehensive medication management
Be an early applicant
Comprehensive medication management
201-500 employees
Be an early applicant
$155-175k
More information about location
201-500 employees
Company mission
To ensure that every individual receives the safest, most effective and most appropriate treatment for their unique and evolving healthcare needs.
Role
Who you are
- 7+ years of experience in a similar customer-facing technical role such as solution consultant, solutions architect, sales engineer, or technical consulting
- Proven track record of leading complex technical projects and programs with many stakeholders
- Prior background working at a data-centric company; claims and EHR data experience preferred
- Effective group-facilitation skills and confidence in leading client meetings to understand business objectives and clinical workflows
- Excellent written and verbal communication skills; ability to switch seamlessly from executive presentations to white boarding with technical or clinical audiences
- Thrive in dynamic environments, can navigate ambiguity with ease, and able to drive multiple projects at once with expansive ownership
- Experience working in agile delivery environments; proficiency in software delivery and workflow management systems (Atlassian/Jira experience preferred)
- Experience working within the healthcare industry, understanding of clinical workflows and deep knowledge of payer and risk-bearing provider needs
- Comfortable working with human-readable text outputs (e.g. JSON, XML); Bonus points for software development experience with Python or AWS Services
- Undergraduate degree required; Masters experience preferred; Bonus points for Doctor of Pharmacy (PharmD) degree
- Strong knowledge of medication therapy management, comprehensive medication management and quality measures highly desirable
What the job involves
- This position offers a fast-paced environment with a collaborative team that is at the heart of where Arine has impact - with our clients and their members
- You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine’s rapid growth
- Arine is seeking a technically savvy, strategic and business-minded Client Solutions Architect to help our clients maximize their usage of Arine’s Medication Intelligence Platform to achieve their business goals
- This role is responsible for developing a deep understanding of customer needs and challenges, mapping them to Arine solutions, and working with cross-functional teams as the trusted technical advisor who owns the technical relationship between Arine and its valued customers
- By leveraging your expertise, you will help to increase the adoption of Arine’s products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products
- You are a good fit if you excel in technical solution design, active project management, clear client and internal team communication, and have an ability to drive change across diverse internal and external stakeholders
- In this dynamic role, you will need to be both a strategic thinker and a hands-on doer
- You will take a hands-on approach to configuring Arine’s platform to meet the client’s needs and showcase the business value of our platform
- As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into technical solutions
- You will take ownership of the client narrative, serving as the voice of the client and acting as a liaison between the client and our product and engineering teams
- You will drive technical delivery by effectively managing timelines across Arine’s implementation team, product and engineering teams, and the client’s technical teams
- Serve as the technical relationship owner for clients, overseeing the technical aspects of the client life cycle from pre-sales through implementation and post-launch
- Lead client discovery discussions, solution design meetings, and workflow mapping sessions with the client’s technical and business stakeholders
- Understand each client’s business needs and goals, translate those business needs to technical requirements for the client configuration of Arine’s platform
- Incorporate technical requirements into broader client implementation project plans in collaboration with Arine’s implementation team
- Continue to be client point-person throughout the engagement to address any technical needs as they evolve
- Drive technical solution delivery across internal and external stakeholders as the key conduit between Arine’s customers and technical teams
- Represent the voice of the client and collaborate with the Growth, Product and Engineering teams and to monitor opportunities for new products and features as Arine grows its customer base
Our take
Medication mismanagement costs the healthcare industry a huge amount of money every year, and what's more, it has a significant impact on patient outcomes. Arine solves this problem with its comprehensive medication management solutions.
Arine was founded by an experienced team of health experts and senior developers, whose joint expertise has shaped the platform considerably. Arine improves ROI for health plan providers, while improving patient satisfaction and reducing readmission rates. Confidence in Arine's tech is riding high in the industry, with the company raising an impressive amount of funding since its launch.
The health plan industry is changing rapidly, with many startups looking to disrupt outdated processes. However, Arine's considerable impact, financial backing and naming on the Inc 5000's 2024 list of fastest-growing private companies is a testament to its continued scalability.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$18.5m
SERIES B
Oct 2021
$11m
SERIES A
Total funding: $29.5m
Company benefits
- Medical, dental & vision Insurance
- Flexible vacation
- Arine's 401k or Roth 401k benefit
- Remote
Company HQ
Financial District, San Francisco, CA
Leadership
Yoona Kim
(Co-Founder & CEO)Was Associate Director of Health Economics & Outcomes Research at Gilead Sciences. Also served as Head of Clinical Modeling & Analytics at Proteus Digital Health.
Penjit Moorhead
(Co-Founder & CTO)Worked as a Senior Developer Analyst at Lehman Brothers, and was a Senior Software Developer at Stanford Linear Accelerator Center. Then joined Proteus Digital Health as a Data Scientist.
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