Staff Desktop Support Engineer, Archer

$124.8-156k

Python

Bash

Linux

Windows

Okta

Powershell

Slack

Zoom

Google Workspace

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in San Jose, CA

Urban air mobility developer

Open for applications

Urban air mobility developer

501-1000 employees

B2CSustainabilityTransportManufacturingFlightsAerospace

Open for applications

$124.8-156k

Python

Bash

Linux

Windows

Okta

Powershell

Slack

Zoom

Google Workspace

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in San Jose, CA

501-1000 employees

B2CSustainabilityTransportManufacturingFlightsAerospace

Company mission

To accelerate the benefits of sustainable air mobility.

Job

Company

Role

Who you are

7 + years hands on experience with:
Windows/Linux client & Mac OS support (including command line interface)
Okta/AD account management
Mobile Device Management administration
Google Workspace support: GAM / GAM Advanced
5+ years experience
Cloud Infrastructure Experience
Excellent troubleshooting skills and able to resolve technical issues
SaaS application administration experience such as: Slack, Zoom, Druva
Understanding of cybersecurity principles and use in daily tasks and projects
Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.)
Zebra Barcode Printer / Scanner support & configuration

Desirable

Scripting (PowerShell, bash)
Python

What the job involves

The Staff Desktop Support Engineer will be part of a team that is responsible for end user support, administration of user accounts and SaaS applications, and endpoint support of Archer’s manufacturing infrastructure
You will be responsible for:
Tier 2 Mac/Windows/Linux end user support and troubleshooting
Hands on support of Archer’s manufacturing client systems
Own Archer’s IT/manufacturing relationship

Our take

Electric air taxis may sound like a pipedream, but companies like Archer are in the process of testing models that they hope to begin producing at scale in 2025. Designed to be quiet and efficient, its current model can fly at speeds of 150 miles per hour and cover 60 miles per flight. With urban transport in mind, these air taxis are both greener and vastly more efficient than traditional vehicles.

Given the congestion and pollution issues that many cities are facing, it's easy to imagine such transport taking over. It’s also worth noting that although Archer plans to run them with human pilots initially, the company has automation as part of its long-term goals.

Other players exist in this space: EHang, a Chinese firm, flew its first aerial taxi in America in 2020. However, Archer has big backers and customers such as United Airlines (acting both as an investor and launch customer) and manufacturing partner Stellantis with whom it is mass-producing its flagship Midnight eVTOL aircraft.

There's certainly a growing demand for clean transport without sacrificing speed, but many barriers still remain in Archer's way as it must help to initiate a seismic shift in transportation infrastructure and behaviors to reach mass adoption. That being said, it has the funding behind it, raising close to $2 billion in post-IPO funding since 2021.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

44% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (1 round)

Jul 2020

$55.7m

SERIES A

Total funding: $55.7m

Company HQ

Tasman and Zanker, San Jose, CA

Leadership

Adam Goldstein

(CEO)

Started their career in financial services, before co-founding Vettery, a talent marketplace, in 2012. Founded Archer in 2018.

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