Manager of Customer Success, ClickUp

• 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams
• Exceptional prioritization, ownership mindset, and execution horsepower
• Experience managing B2B SaaS customers at scale (mid-market to enterprise)
• Proven success executing playbooks across onboarding, renewal, expansion, and churn risk
• Comfortable operating with limited direction in a high-change environment
• Strong communication and collaboration skills across multiple stakeholders
• Ability to operate at scale to manage hundreds of accounts, be data driven, and obsessive with ownership mindset
• Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
• At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career

Desirable

• We’re looking for a strategic and execution-obsessed Manager of Customer Success to lead a team of high-performing Customer Success Managers (CSMs). This person will own the health and success of their team’s Book of Business (BoB), drive execution of our Customer Engagement Process (CEP), and coach CSMs to deliver exceptional customer experiences that maximize adoption, expansion, and retention
• This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role’s for you
• Team & People Leadership
• Lead and inspire a team of CSMs focused on mid-market to enterprise accounts
• Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks
• Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros
• Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency
• Customer Strategy & Execution
• Oversee execution of our Customer Engagement Process (CEP) across your team’s BoB:
• Adoption accounts: Ensure onboarding is smooth and value realization is fast
• Expansion accounts: Identify and act on cross-sell, upsell, and new use case opportunities
• Renewal risk accounts: Intervene early, run risk mitigation plays, and execute save plans
• Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale
• Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs)
• Cross-functional Collaboration
• Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences
• Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy