Director of Customer Success, Togetherwork
$120-150k
+ Performance bonus
3 days a week in office
Mission-critical software & payments solutions
Be an early applicant
Mission-critical software & payments solutions
201-500 employees
Be an early applicant
$120-150k
+ Performance bonus
3 days a week in office
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- 8+ years in Customer Success, Account Management, or related customer-facing leadership roles
- A track record of building scalable success programs using technology platforms (Vitally, Gainsight, Totango, ChurnZero, Zendesk, Intercom, etc.)
- Strong analytical mindset and experience using data to drive decision-making
- Excellent leadership, communication, and change-management skills
- Ability to collaborate across departments in a dynamic, fast-paced environment
What the job involves
- We’re seeking an experienced, forward-thinking Director of Customer Success to design, build, and lead a scalable customer success function
- You’ll shape the strategy, systems, and playbooks that drive engagement, retention, and growth—enabling customers to succeed through proactive, technology-enabled experiences
- This is a highly visible role for a customer-obsessed leader who thrives at the intersection of strategy, operations, and technology
- Design and Scale Programs: Develop playbooks and frameworks that deliver meaningful customer engagement at scale through digital and automated initiatives
- Leverage Technology: Identify and implement customer engagement tools to drive adoption, retention, and measurable outcomes
- Map the Journey: Define the end-to-end customer lifecycle, ensuring a seamless and impactful experience from onboarding through renewal
- Empower Customers: Collaborate to create learning resources—webinars, training, and knowledge content—that enhance customer self-sufficiency and satisfaction
- Lead with Data: Establish key metrics (adoption, retention, churn, NPS, health scores) and use insights to guide strategy and continuous improvement
- Partner Cross-Functionally: Work closely with Product, Sales, Marketing, and Support to ensure customer needs influence product strategy and service delivery
- Inspire Your Team: Build and lead a high-performing, motivated team that embodies our customer-first culture
- What Success Looks Like:
- A scalable customer success model that delivers measurable growth and retention
- Customers who feel supported and empowered through proactive engagement
- Actionable insights that continuously improve the customer experience
- A thriving, high-performing customer success team
- At Togetherwork, you’ll be part of a collaborative team that values innovation, impact, and growth—for both our customers and our people
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
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