Sales Expansion Manager, Onepilot
German Speaker
2-5 days a week in office
Customer support outsourcing
Open for applications
Customer support outsourcing
201-500 employees
Open for applications
2-5 days a week in office
201-500 employees
Company mission
Outsourced customer care, done right.
Role
Who you are
- 4+ years experience in B2B sales (agency, service-based or SaaS welcome)
- You have an eagerness to work in a startup team environment, dynamic and ambitious
- Proven track record of complexe sales negotiation
- You want to grow fast, learn, and quickly gain responsibilities as Head of Sales in 1 year hiring BDR to support
- Comfortable speaking with senior stakeholders (COO, CCO, Head of CX/Ops)
- You love the fundamentals of sales, measuring what works, and being in front of potential clients
- Stellar presenter and comfort with executive-level interaction
- You like to be challenged and to push yourself
- You are fluent both in German and English
What the job involves
- As Sales Expansion Manager, your mission is to open doors and create new sales opportunities with companies that would benefit from outsourcing their customer service to Onepilot within the DACH market
- You will work directly with Pierre, CCO, and you will carry out the entire sales cycle for the German Market
- Your buyer personas will be Head of Customer Support, E-commerce Manager, Customer Care Manager, COO, CEO, CCO, Founders, CRM Manager…
- Identify and qualify new business opportunities through outbound prospecting
- Book high-quality demo meetings with C-level, VP, and Head of Ops/CX stakeholders
- Lead demo meetings and close deals
- Manage your pipeline using Hubspot, LinkedIn Sales Navigator, and outbound tools like Lemlist and Kaspr
- Attend and represent Onepilot at German based industry events
- Track performance and report KPIs regularly to the Sales team (reporting and forecasting monthly, quarterly and annually)
- Respond to tenders (RFI, RFP…) and conduct more complex sales proposals
- Contribute to the continuous improvement of the market access strategy (KPI, Persona, USP…) and participate in marketing and growth actions
Application process
- Introductory call with a People & Culture team member to present the role and answer your questions
- Second interview with Pierre, CCO. You will have to prepare a business case for this interview
- Final interview with Adrien our CEO and one other team member
Our take
The astronomical rise of online shopping over the past decade has revolutionised consumer expectations when it comes to customer service. Consumers now expect a fast, human response to customer support at all times, 24/7.
Fulfilling this demand for 24/7 customer service is Onepilot's business. Its technology, a platform that connects businesses' customers to "support heroes", enables businesses to outsource customer care. According to Onepilot, its technology allows agents to handle even the most complex of issues in a matter of minutes, increasing a company’s sales by up to 20%, and halving their average response time.
With the acquisition of French AI agent assistant startup Hubware to help its agents with faster ticket resolution, Onepilot is looking to expand further afield fuelled by healthy investments.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$17.8m
SERIES A
Apr 2021
$3m
SEED
Total funding: $20.8m
Company values
- Lead by example: We have a preference for action. We do not ask other people to do things we're not willing to do
- Keep pushing to achieve results: We have great ambitions and deliver measurable results. We strive to get better, and to make a difference as a team
- Care, act fairly: We care for our team and our clients. We consider each opinion without bias or ego
- Be passionate, have fun: We love what we do. Our team, our mission and our product motivate us to improve every day
- Take ownership: We are curious. We take initiative and hold ourselves accountable for what we do
Company HQ
London, UK
Additional info
- Offices in London and Paris
Leadership
Adrien Hugon
(Co-Founder & CEO)Previously a private equity analyst, they are also the founder of Cowash, an on-demand laundry delivery marketplace.
Robin Monnier
(Co-Founder & CIO)Previously Chief Technology and Marketing Officer at Cowash, they also have experience in tech and marketing consultancy.
Lucas Bornert
(Co-Founder & COO)Previously a General Manager at VOI Technology, they are also a co-founder and the ex-CEO of Influenced, and the founder of WeCharge Tech.
Pierre Latscha
(Co-Founder & CCO)They have an extensive background in strategic consultancy, and have also worked as a Private Equity Analyst and Investment Manager for the likes of BlackFin and Starquest Capital.
Kenza El Ghadouini
(Co-Founder & CHRO)Previous COO at Cowash, they are the co-founder and CHRO at Onepilot. They are in charge of all things people and culture.
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